Wilfredo Rivera Morales
Trenton,New Jersey
Summary
Results-driven operations and customer service professional with over 15 years of experience in logistics, transportation, and high-volume service environments. Proven track record coordinating vehicle processing, airline catering logistics, and large-scale mail distribution operations. Strong attention to detail, regulatory compliance, and customer satisfaction. Adept at working in fast-paced, deadline-driven environments while maintaining accuracy and efficiency.
Overview
21
21
years of professional experience
Work History
Flight Catering Coordinator (Catering Operations)
United Airlines
Newark, New Jersey
07.2019 - 02.2026
- Coordinated in-flight catering logistics for international flights.
- Ensured catering carts were fully stocked with beverages, meals, and crew provisions.
- Verified accuracy and balance of catering inventory prior to aircraft loading.
- Worked closely with ground crews and airline staff to meet strict departure schedules.
- Maintained compliance with airline safety and operational standards.
- Operated effectively in time-sensitive, high-pressure airport environments.
Steward / Banquet Support Associate
Sheraton Puerto Rico Hotel & Convention Center
San Juan, Puerto Rico
09.2017 - 05.2019
- Supported banquet and hospitality operations for large-scale events, including weddings and corporate functions.
- Assisted with food service logistics, ensuring timely delivery and presentation of meals.
- Maintained cleanliness and organization of kitchen and service areas in compliance with health standards.
- Collaborated with servers and kitchen staff to ensure seamless guest experience.
- Contributed to high customer satisfaction in a luxury hotel environment.
Vehicle Dispatch & Customer Service Representative
Intership (Crowley Maritime Corporation)
San Juan Puerto Rico
01.2005 - 09.2017
- Managed customer service operations for vehicle pickup at port facilities, serving dealerships and wholesale buyers.
- Verified vehicle identification numbers (VIN) and ensured accuracy of shipping and customs documentation.
- Coordinated vehicle release processes in compliance with U.S. Customs regulations.
- Ensured vehicles received matched shipping manifests from U.S. mainland and international origins.
- Maintained high accuracy while handling large volumes of vehicle transactions daily.
- Delivered professional service in a fast-paced port logistics environment.
Education
High School Diploma -
Proyecto Salon Hogar
San Juan, Puerto RicoSkills
- Customer service
- Time management
- Catering sales
- Flexibility
- Client relationship management
- Quality assurance
- Vendor communications
- Order processing
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Flight Catering Coordinator (Catering Operations)
United Airlines
07.2019 - 02.2026
Steward / Banquet Support Associate
Sheraton Puerto Rico Hotel & Convention Center
09.2017 - 05.2019
Vehicle Dispatch & Customer Service Representative
Intership (Crowley Maritime Corporation)
01.2005 - 09.2017
High School Diploma -
Proyecto Salon Hogar