Kealoha Sakamoto
Restaurant Management
White House,TN
Summary
Experienced manager and operations coordinator with a strong background in customer service, team leadership, and process improvement. Skilled in staff training, scheduling, and problem-solving to keep service running smoothly and improve customer satisfaction.
Results-driven professional with experience in catering sales and operations management. Known for clear communication, staff coaching, and relationship building, with a track record of improving service quality, reducing operational costs, and supporting team performance through training and process updates.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Versatile operations leader with expertise in dispatch support, workforce management, and budget control. Proven ability to resolve routing issues, improve order accuracy, and strengthen team effectiveness through mentoring, cross-training, and continuous process improvement.
Overview
8
8
years of professional experience
Work History
Manager / Catering Sales Operations Coordinator
Aloha Express
Visalia, CA
04.2019 - 10.2026
- Helped improve order processing accuracy and shipment tracking through process updates.
- Supported daily operations by organizing staff schedules and workload for smooth service flow.
- Assisted dispatch team by resolving routing problems and prioritizing urgent deliveries.
- Trained new team members on service standards, safety procedures, and workflow expectations.
- Worked with vendors and internal teams to support pickup and delivery timelines.
- Followed company policies, documentation requirements, and operational procedures to maintain compliance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Completed various assignments to support team objectives. within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Employee training
- Staff management
- Task delegation
- Goal setting
- Relationship building
- Operations management
- Project management
- Customer management
- Employee development
- Shift scheduling
- Sales management
- Workforce management
- Business administration
- Marketing
- Product management
- Budget control
- Business planning
- Key performance indicators
- Clear communication
- Safety procedures
- Staff development
- Risk management
- Change management
- Competitor research
- Networking strategies
- Teamwork and collaboration
- Computer skills
- Problem resolution
- Positive attitude
- Attention to detail
- Problem resolution
- Verbal and written communication
- Organizational skills
- Team leadership
- Work Planning and Prioritization
- Hiring and training
- Customer relationship management
- Employee training
- Staff training
- Employee coaching and mentoring
- Professional and courteous
- Good judgment
- Active listening
- Employee development
Accomplishments
- Supervised team of [10] staff members.
- Documented and resolved all problems.
- Achieved goals by completing daily task
Affiliations
- Rotary International
- Lions Club
- Veterans Memorial Events
- CVPIA - Central Valley Pacific Islander Alliance
- Fundraising Projects for the Fire and Floods Of Hawaii
Timeline
Manager / Catering Sales Operations Coordinator
Aloha Express
04.2019 - 10.2026