Sara Morales
Gaithersburg,MD
Summary
Dynamic Catering Sales & Operations Manager with proven success in streamlining processes and enhancing service delivery. Expertise in team leadership and vendor management, driving client satisfaction and operational excellence.
Overview
12
12
years of professional experience
Work History
Catering Sales & Operations Manager
Haute Catering by Ridgewells
Bethesda, MD
09.2018 - Current
- Managed and executed 45+ catering events annually, ensuring seamless operations and high client satisfaction
- Coordinated all aspects of event planning, including logistics, staffing, vendor communication, and on-site execution
- Managed multiple events simultaneously while maintaining organization, attention to detail, and deadlines
- Built and maintained strong client relationships, ensuring high satisfaction and repeat business
- Collaborated closely with Clients to understand needs and deliver tailored solutions
- Streamlined operational processes to enhance service delivery and client satisfaction.
- Managed vendor relationships to ensure timely supply of quality ingredients and materials.
- Led cross-functional teams in executing large-scale catering events with precision.
- Implemented inventory management systems to reduce waste and optimize resource allocation.
Catering Sales Manager
Haute Catering by Ridgewells
Bethesda, MD
09.2018 - Current
- Cultivated relationships with clients to ensure exceptional service and satisfaction.
- Coordinated catering events from initial inquiry to successful execution.
- Managed vendor negotiations to optimize menu offerings and pricing structures.
- Resolved on-site challenges quickly and effectively to ensure smooth event execution.
- Maintained high standards of presentation, timing, and guest experience across diverse event types.
Host
The Grilled Oyster Co.
Potomac, MD
09.2014 - 12.2016
- Managed guest seating and waitlist, ensuring efficient flow during peak hours.
- Provided exceptional customer service, addressing inquiries and enhancing dining experience.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Trained new hosts on procedures, fostering a welcoming environment for guests.
Education
No Degree - Food Safety
Serve Safe
Bethesda, MD05-2023
High School Diploma -
High Point High School
Beltsville, MD05-1997
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
- Staff management
- Operations oversight
- Policies and procedures implementation
- Performance monitoring
- Employee motivation
- Customer relationship management
- Health and safety compliance
- Regulatory compliance
Timeline
Catering Sales & Operations Manager
Haute Catering by Ridgewells
09.2018 - Current
Catering Sales Manager
Haute Catering by Ridgewells
09.2018 - Current
Host
The Grilled Oyster Co.
09.2014 - 12.2016
No Degree - Food Safety
Serve Safe
High School Diploma -
High Point High School