Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Affiliations
Languages
Accomplishments
Certification
Timeline
Generic

Hamza Rajraji

Queens,NY

Summary

Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Proven expertise in overseeing high-volume catering businesses. Strengths lie in strategic planning, staff management, and client relations to ensure seamless operations and exceptional customer service. Consistently implement process improvements that enhance efficiency and reduce operational costs. Notable success in building strong relationships with vendors, enhancing overall event execution quality.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Catering Operations Manager

Robbins Wolfe Eventeurs
New York, NY
04.2023 - Current
  • Provide timely, accurate service and support to Regional Manager by executing the firm's business principles and client service values
  • Maintain advanced knowledge and understanding of venue planning, catering inventory, invoicing, and coordination of staff
  • Develop and maintain knowledge insurance procedures to cover property and casualty liability involved with venue
  • Maintain positive client relations by possessing the ability to articulate thoughts and express ideas effectively using oral, written, visual, and non-verbal skills as well as listening skills to gain understanding
  • Improved customer ratings by 87% across the fiscal year
  • Perform risk assessments for the companies overall revenue growth by determining which clientele had the least risk and most potential revenue growth and analyzing current market trends while increasing sales revenue by 24% in the past fiscal year
  • Strong ability to identify risks and comprehend company's bottom line and possess the know-how of complex problem solving and how to avert undesired industry results
  • Established strong working relationship with Regional Managers and Client Relationship leaders
  • Utilize multiple software systems to aggregate, validate, structure and analyze large quantities of data

Venue Manager

Culinart Inc.
Plainview, NY
05.2012 - 01.2020
  • Responsible for managing corporate accounts as well as, managing and directing projects
  • Grossed $300,000 in sales within 3 weeks in August 2022
  • Youngest team member to help manage a 15 million dollar project
  • Managed a staff team comprised of 75 members
  • Assisted marketing manager in the creation of marketing campaign for the Tri-State area
  • Supported all firm's functions including operations, product presentation and daily recaps to ensure business needs are met while creating a premium consumer shopping experience
  • Implemented new strategies to increase customer service satisfaction survey response rates and scores

Service Repair Specialist and Product Sales

EMC IT Solutions
Queens, NY
06.2015 - 05.2018
  • Manager of multiple accounts' telecommunications services
  • Responsible for ensuring corporations network services are stable to maintain crucial flow of information vital to day-to-day business operations
  • Designed and developed sales strategies to ensure team achieves an increase in customer satisfaction rating
  • Improved and maintained profit objectives and worked with sales manager to reach daily selling goals
  • Achieved daily selling goals to ensure the team surpassed last year's numbers by 4% every week
  • Maintained expert-level product knowledge and information on upcoming product releases

Education

Associate of Science - Biology

Queensborough Community College of The City University of New York
Oakland Gardens, NY
05-2025

Skills

  • Organizational Management
  • Workflow Optimization
  • Production
  • Logistics Oversight
  • Maintenance Planning
  • Document Control
  • Data Analysis
  • Business Development
  • Performance monitoring
  • Customer Retention
  • Financial Management
  • Program Administration
  • Incidents management
  • Performance reporting
  • Inventory Management
  • Contract Management
  • Business Planning
  • Customer Service
  • Process Improvement
  • Health and safety compliance
  • Mergers and acquisitions knowledge
  • Procedure Development
  • Vendor Sourcing
  • Lean manufacturing and design
  • Operations Management
  • Communication improvements
  • Assignment Delegation
  • Contract review and recommendations
  • Quality Assurance Controls
  • Staff Training
  • Risk Management
  • Superb time management skills
  • Microsoft Office expertise
  • Data Management
  • Problem-Solving
  • Upselling strategies
  • Food Service
  • Mixology
  • Food Running
  • Payment Processing
  • Safe service compliance
  • Clear and effective communication
  • Conflict Management
  • Guest Relations
  • Team Supervision
  • Front-of-house display creation
  • Regulatory Compliance
  • Strong leadership
  • Sales Techniques

Extracurricular Activities

Member of Marketers of Hunter, Wall St Club, American Marketing Association, International Student Organization

Affiliations

  • Dean's List at Queensborough Community College
  • President of National Honor Society
  • Member of Architectural Club
  • Member of Calculus Math Club
  • Member of American Marketing Association

Languages

English
Professional
Arabic
Professional
French
Professional
Spanish
Professional

Accomplishments

  • Youngest Team Member to Gross $300,000 in quarterly revenue
  • Youngest Team Member to Handle High Value Account

Certification

  • BLS Certification September 2024
  • National Restaurant Association ServSafe Food Protection Manager Certification ServSafe (National Restaurant Association) May 2023
  • Certified Special Events Professional (CSEP) May 2023
  • Certified Food Manager (CFM) May 2023

Timeline

Catering Operations Manager

Robbins Wolfe Eventeurs
04.2023 - Current

Service Repair Specialist and Product Sales

EMC IT Solutions
06.2015 - 05.2018

Venue Manager

Culinart Inc.
05.2012 - 01.2020

Associate of Science - Biology

Queensborough Community College of The City University of New York

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Hamza Rajraji