Jermaine Henry
Brooklyn,NY
Summary
Senior Events Manager coordinating large-scale corporate, nonprofit, and government programs across 55,000 sq. ft. of meeting space. Directs banquet event orders, floor plans, vendor schedules, and cross-department communication to keep complex events compliant and on time. Drives revenue through menu planning, beverage packages, site tours, and upsell opportunities.
Overview
19
19
years of professional experience
Work History
Events Manager ( Client Sales & Catering Operations)
MCR / Sheraton New York Hotel
New York, NY
09.2022 - 06.2026
- Manage daily event operations across 55,000 sq. ft. of meeting space, coordinating logistics, budgets, and client relations.
- Coordinate 40-60 Tour and Travel and client events monthly from planning through execution, balancing timelines, vendor needs, and service quality.
- Develop and execute banquet event orders, translating client requirements into clear operational plans and floor layouts.
- Serve as on-site liaison, coordinating communication between departments to keep event execution aligned and responsive.
- Plan menu and beverage packages that support event goals, guest experience, and revenue opportunities.
- Conduct site tours and present hotel amenities to strengthen client interest and close event business.
- Coordinate vendor schedules and setup requirements while maintaining safety standards and regulatory compliance.
Front Desk Supervisor
Marriott International / Sheraton New York Hotel
New York, NY
10.2021 - 09.2022
- Supervised 40 front desk staff weekly to maintain coverage, service standards, and operational consistency.
- Conducted staff training, performance reviews, and development meetings to strengthen front desk consistency and accountability.
- Aligned daily staffing decisions with labor policies and financial objectives to support efficient front office operations.
- Collaborated with department heads to balance guest satisfaction goals with labor and budgetary targets.
- Supported front office operations by reinforcing standards, handling escalations, and keeping service delivery consistent.
- Applied conflict resolution and mediation skills to address employee concerns and maintain a professional team environment.
Front Desk Agent
Marriott International / Sheraton New York Hotel
New York, NY
09.2016 - 10.2021
- Applied guest recovery techniques to resolve concerns promptly while protecting policy compliance at the front desk.
- Maintained accurate records and handled sensitive financial information to support secure guest account management.
- Delivered consistent service that exceeded guest satisfaction and quality benchmarks across daily front desk interactions.
Houseman
Starwood Hotels & Resorts / Sheraton New York Hotel
New York, NY
05.2012 - 09.2016
- Maintained clean, organized public areas, back-of-house corridors, and storage rooms to support hotel presentation standards.
- Responded promptly to guest and staff requests, delivering dependable service that supported daily hotel operations.
- Restocked housekeeping supplies and amenities to prevent shortages and keep room turnover on schedule.
- Coordinated with housekeeping staff to prioritize urgent needs and support smooth room readiness throughout the day.
- Set up meeting and event spaces with the requested furniture, materials, and finishing touches before guest arrival.
Stewarding Supervisor
Starwood Hotels & Resorts / Sheraton New York Hotel
New York, NY
03.2007 - 05.2012
- Trained and supervised stewarding staff to sustain cleanliness standards and operational readiness across shifts.
- Partnered with union representatives to resolve workplace concerns and support compliance with Local 6 labor agreements.
- Managed back-of-house operations, coordinating supply flow and work sequencing to support daily service execution.
- Applied policy and procedure discipline to keep housekeeping practices aligned with hotel standards and safety expectations.
- Monitored inventory usage and replenishment needs to reduce shortages and keep service areas stocked throughout the day.
Education
Associate in Applied Science - Hospitality Management
Wood-Tobe Coburn School
New York, NY01-2006
Skills
- Event planning & coordination
- Budgeting & cost control
- Operations management
- Client relations management
- Vendor coordination
- Group sales strategy
- Banquet event order management
- Contract negotiation
- Staff training & supervision
- Conflict resolution & mediation
- Customer service excellence
- Revenue forecasting
- Upselling & add-on sales
- Front office operations
- Guest recovery
Timeline
Events Manager ( Client Sales & Catering Operations)
MCR / Sheraton New York Hotel
09.2022 - 06.2026
Front Desk Supervisor
Marriott International / Sheraton New York Hotel
10.2021 - 09.2022
Front Desk Agent
Marriott International / Sheraton New York Hotel
09.2016 - 10.2021
Houseman
Starwood Hotels & Resorts / Sheraton New York Hotel
05.2012 - 09.2016
Stewarding Supervisor
Starwood Hotels & Resorts / Sheraton New York Hotel
03.2007 - 05.2012
Associate in Applied Science - Hospitality Management
Wood-Tobe Coburn School