Dynamic individual with a proven record of driving operational efficiency, achieving profit plan awards, and enhancing customer satisfaction. Skilled in team leadership, inventory control, and effective communication.
High energy in bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
12
12
years of professional experience
Work History
Store Manager
Tractor Supply
Grand Island, NE
11.2024 - Current
6 Million - 8 Million Store.
Increased comps by over 5.8% in 2025.
Profit Plan award achieved in 2025 by beating profit plan by 19.82%.
Beat sales plan for 2025 by 6.2%.
Reduced shrink in 2025, with a 0.04 percent.
Promoted 2 Assistant Store Managers to Store Managers in 2025
Promoted 2 Team Leads to Assistants in 2025 and 2 Team Members to Team Leads in 2025.
Reduced turnover by 85% in 2025.
Number 1 store in the district on our High 5 report which tracks new private label credit card holders, dog attach, neighbors club, power plus. Finished fiscal year 2025 number 1 in the district and 9th in the region.
Directed daily store activities to ensure operational efficiency and maintain high levels of customer satisfaction.
Trained and supervised team members, fostering a collaborative work environment.
Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
Developed staff schedules, balancing coverage needs and labor costs effectively.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Improved customer satisfaction through staff training in customer service and product knowledge.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
Reduced operational risks while organizing data to forecast performance trends.
Store General Manager
Petco
Lincoln, NE
07.2023 - 11.2024
8 Million- 12 Million Store, Double A volume, Highest store ranking within the company.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Oversaw daily store operations, ensuring compliance with company policies and procedures.
Managed inventory levels, optimizing stock availability and reducing shrinkage.
Analyzed sales data to identify trends and implement corrective actions for improvement.
Managed team by providing leadership, direction and continued development opportunities.
Led store expense control and payroll to optimize business.
Built a high-performing team by recruiting top talent, fostering a positive work environment, and promoting professional growth opportunities.
Reduced shrinkage rates through diligent loss prevention efforts such as enhanced security measures, employee training programs on theft awareness and prevention.
Asset Protection Operations Coach
Walmart
Grand Island, NE
02.2022 - 07.2023
Mentored team members to enhance operational efficiency and adherence to company policies.
Analyzed workflow processes, identifying areas for improvement and implementing effective solutions.
Collaborated with cross-functional teams to streamline operations and optimize resource allocation.
Conducted training sessions on best practices for inventory management and customer service excellence.
Supported leadership in strategic planning efforts aimed at enhancing overall operational effectiveness.
Streamlined operations by implementing efficient processes and procedures in the workplace.
Provided coaching and mentoring to employees.
Enhanced employee performance through comprehensive coaching and development programs.
Evaluated risks associated with new initiatives, effectively managing resources to minimize potential losses while maximizing returns on investment.
Trained and mentored 25 new personnel hired to fulfill various roles.
Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 75%.
Owner
308 Steakhouse and Grill
Burwell, NE
04.2019 - 02.2023
Developed comprehensive menu, incorporating seasonal ingredients and customer feedback to enhance dining experience.
Streamlined operations by implementing inventory management systems, reducing food waste and optimizing supply chain.
Trained and mentored staff on service excellence, improving team performance and customer satisfaction ratings.
Established strong vendor relationships to negotiate favorable pricing and ensure high-quality product sourcing.
Led marketing initiatives through social media campaigns, increasing brand visibility and attracting diverse clientele.
Analyzed customer feedback to refine service offerings, resulting in improved repeat business and loyalty programs.
Oversaw financial management, including budgeting and forecasting, ensuring profitability and operational sustainability.
Implemented health and safety protocols, maintaining compliance with local regulations while promoting a safe dining environment.
Managed day-to-day business operations.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning.
Enhanced company's market position by identifying and pursuing new business opportunities.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Owner
Chambers Coner Bar and Grill
Chambers, NE
04.2019 - 02.2023
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Trained and motivated employees to perform daily business functions.
Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
Managed purchasing, sales, marketing and customer account operations efficiently.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Reduced operational risks while organizing data to forecast performance trends.
Oversaw financial management, including budgeting and forecasting, ensuring profitability and operational sustainability.
Managed day-to-day business operations.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Co-Manager
Sams Club
Sioux Falls, SD
01.2014 - 01.2022
Oversaw daily operations, ensuring efficient stock management and inventory control.
Trained and mentored team members on customer service best practices and operational procedures.
Implemented process improvements that enhanced workflow efficiency and reduced operational delays.
Managed scheduling and staffing to optimize labor costs while maintaining service levels.
Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
Ensured compliance with safety standards and organizational policies across all departments.
Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
Oversaw financial management tasks such as budget planning, expense tracking, and payroll administration, contributing to the overall profitability of the store.
Improved marketing to attract new customers and promote business.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Set aggressive targets for employees to drive company success and strengthen motivation.
Developed detailed plans based on broad guidance and direction.
Education
High School Diploma -
Burwell Jr-Sr Highschool
Burwell, NE
05.2008
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Outstanding communication skills
Team leadership
Inventory control
Recruitment and hiring
Goals and performance
Loss prevention
Leading staff meetings
Efficient in Profit and Loss Statements
Timeline
Store Manager
Tractor Supply
11.2024 - Current
Store General Manager
Petco
07.2023 - 11.2024
Asset Protection Operations Coach
Walmart
02.2022 - 07.2023
Owner
308 Steakhouse and Grill
04.2019 - 02.2023
Owner
Chambers Coner Bar and Grill
04.2019 - 02.2023
Co-Manager
Sams Club
01.2014 - 01.2022
High School Diploma -
Burwell Jr-Sr Highschool
2025 Profit Award
Beat and exceeded profit plan for Tractor Supply in 2025.
2025 Attitude Award
Recognized as one of the best attitudes in my district for supporting and helping others throughout the year.