Giermina Castro
Othello,WA
Summary
Dynamic Union Field Representative with expertise in labor law research and negotiation representation at Public Employees of Washington/SEIU 1948. Proven ability to enhance member engagement through effective communication facilitation and public speaking. Successfully organized events that increased participation, fostering a collaborative environment and advocating for employee rights.
Experienced with client-focused field operations and relationship management. Utilizes strategic planning and on-site assessment to enhance client satisfaction and operational success. Strong understanding of communication and problem-solving techniques for effective collaboration and adaptability.
Overview
17
17
years of professional experience
Work History
Union Field Representative
Public Employees of Washington/SEIU 1948
03.2022 - Current
- Developed outreach strategies to engage public employees, enhancing organizational visibility and member participation.
- Collaborated with diverse teams to streamline communication between union members and leadership, improving response times.
- Conducted training sessions for new representatives, fostering knowledge sharing and skill development within the team.
- Researched labor laws and policies to provide accurate information to members regarding their rights and benefits.
- Assisted in organizing events that promoted union initiatives, boosting member involvement and awareness of key issues.
- Actively represented member concerns during negotiations, influencing discussions on workplace conditions and benefits.
Department Secretary
Othello School District
04.2012 - 03.2022
- Managed communications between staff, parents, and community members to facilitate information flow.
- Maintained a professional office environment through effective organization, inventory management, and supply ordering processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Received, sorted, and distributed correspondence to staff members.
- Handled sensitive information with discretion while maintaining strict confidentiality standards as outlined in company policies and legal regulations.
- Responded to inquiries from callers seeking information.
Dispatcher
Othello Police Department
06.2008 - 03.2012
- Coordinated response efforts among law enforcement, fire, and emergency medical services during critical incidents.
- Managed radio communications to relay vital information swiftly and accurately to field personnel.
- Monitored multiple communication channels to ensure timely dispatch of units based on priority calls.
- Developed and maintained comprehensive logs for all dispatched calls and officer activities to enhance accountability.
- Trained new dispatch staff on operational procedures, protocols, and software systems to improve team performance.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Education
Master of Science - Leadership
Grand Canyon University
Phoenix, AZ02-2021
Skills
- Labor law research
- Negotiation representation
- Communication facilitation
- Public speaking skills
- Customer relations
Languages
Spanish
Native or Bilingual
Timeline
Union Field Representative
Public Employees of Washington/SEIU 1948
03.2022 - Current
Department Secretary
Othello School District
04.2012 - 03.2022
Dispatcher
Othello Police Department
06.2008 - 03.2012
Master of Science - Leadership
Grand Canyon University