Mandy Almendra
Los Angeles,CA
Summary
Accomplished Union Representative at IATSE B192, adept in labor negotiation and fostering team collaboration. Excelled in enhancing employer-employee relations and compliance with labor laws, achieving significant dispute resolutions. Skilled in effective communication and problem-solving, consistently improving operational efficiency and workplace safety.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Union Representative
IATSE B192
Burbank, CA
07.2022 - 08.2024
- Strengthened relationships with employers by maintaining open lines of communication and fostering mutual respect.
- Ensured compliance with labor laws, regulations, and collective bargaining agreements through regular audits and assessments of member organizations.
- Served as mediator between management teams and employees during disputes to reach mutually beneficial resolutions while preserving positive working relationships.
- Mentored new union representatives by sharing best practices, providing guidance, and offering feedback to help them excel in their roles.
Restroom Attendant
Universal Studios Hollywood
Universal City, CA
05.2016 - 08.2024
- Assisted in maintaining safe work environment for team members and guests through visual inspection of common areas during shift.
- Handled hazardous cleaning supplies to remove dirt, dust, grease and film from surfaces according to proper procedures and labeling.
- Preserved cleaning equipment and reported maintenance deficiencies or irregularities to supervisor.
- Practiced safe work habits, wore protective safety equipment and followed MSDS and OSHA standards to maximize safety and prevent accidents.
- Cleared rubbish and debris from lobby, elevators, stairways and hallways to uphold cleanliness standards.
- Maintained a safe environment for guests by routinely inspecting facilities for potential hazards and promptly reporting issues to management.
- Assisted in reducing wait times by effectively managing restroom traffic during peak periods.
- Fostered positive relationships with coworkers, creating a supportive work environment that contributed to overall success.
- Contributed ideas for improving workflows during team meetings, leading to increased efficiency and effectiveness.
- Maintained a professional appearance and demeanor at all times, reflecting well on the company and enhancing guest perception.
- Enhanced customer satisfaction by maintaining clean and well-stocked restroom facilities.
- Contributed to a positive guest experience by promptly addressing any concerns or issues within the restroom area.
- Ensured hygienic conditions for guests with thorough cleaning of restroom fixtures, floors, and surfaces.
- Increased efficiency in supply usage by monitoring levels closely and updating ordering systems accordingly.
- Received positive feedback from guests regarding the condition of restrooms, contributing to an overall improved guest experience.
- Demonstrated excellent attention to detail when performing daily inspections and cleaning tasks, ensuring high-quality results.
- Participated in regular training sessions to stay informed about industry best practices and improve job performance.
- Collaborated with other team members to maintain a consistently high level of cleanliness throughout the venue.
- Adhered to all safety protocols and guidelines, minimizing risk of accidents or injuries in the restroom area.
- Promoted a welcoming atmosphere for guests by keeping restrooms clean, well-lit, and free from unpleasant odors.
- Supported efficient facility operations through proper inventory management and timely replenishment of supplies.
- Provided exceptional customer service to all patrons, resolving complaints and answering inquiries in a professional manner.
- Handled emergency situations calmly and efficiently, notifying appropriate personnel when necessary.
Education
South Pasadena Senior High School
South Pasadena, CASkills
- Policy Development
- Labor law knowledge
- Effective negotiation
- Meeting facilitation
- Performance Management
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Team building
- Task Prioritization
- Self Motivation
- Analytical Thinking
- Goal Setting
- Complaint Handling
- Professionalism
- Interpersonal Communication
- Training leadership
- Labor negotiation
- Time management abilities
- Written Communication
Certification
Mental Health First Aid
OSHA-Basic Course For Employees
Timeline
Union Representative
IATSE B192
07.2022 - 08.2024
Restroom Attendant
Universal Studios Hollywood
05.2016 - 08.2024
South Pasadena Senior High School