Gifford Duncan
New Haven,CT
Summary
Results-driven Consultant adept at helping companies improve operational efficiency, team productivity and employee motivation. Hands-on leader with exceptional organizational, critical thinking and prioritization skills. Possessing 4 years of related experience and passion for contributing to business success.
Overview
4
4
years of professional experience
Work History
Experienced Consultant
West Monroe Partners
05.2022 - Current
- Spearheaded comprehensive change management initiatives, optimizing system usage and enhancing user experience for 200+ end-users across 15 sites.
- Employed data-driven strategies to inform decision-making and facilitate seamless integration of new system adoption
- Developed and facilitated the training segment of enterprise-scale Salesforce implementation projects
- Collaborated with business users to design and execute tailored training programs, significantly improving user adoption rates and ensuring sustainable, long-term solution efficacy
- Engaged in requirement analysis and bespoke solution design, aligning closely with client objectives to foster measurable business improvements
- Orchestrated efforts of cross-functional teams, including IT, business stakeholders, and project managers to deliver client-centric solutions that surpassed both business and technical expectations.
- Managed project statuses, timelines, risks for overall project or individual workstream.
PMAR Consultant
Charles River Development
07.2021 - 05.2022
- Analyzed client requirements and configured the application to business and technical needs, with a focus on the PMAR module. Conducted assessments of historical data for successful implementation of internal models for attribution calculations in the future.
- Implemented client portfolio management, trading, and analytics workflows, while evaluating market data requirements. Developed and executed test cases and scenarios to ensure quality assurance of client deliverables.
- Collaborated with cross-functional teams, including developers, quality assurance analysts, and business stakeholders, to ensure successful project outcomes.
Associate Consultant
Charles River Development
07.2020 - 07.2021
- Diagnosed and resolved front-end software issues, resulting in increased case closure rate.
- Collaborated with cross-functional teams to identify and address bugs and deficiencies in the software, ensuring seamless integration of new and/or upgraded applications.
Education
Bachelor of Science in Business And Economics - Finance And Marketing
Lehigh University
Bethlehem, PA05.2020
Skills
- Product Life Cycle Management
- Quality Assurance
- Go-to-Market Strategies
- Salesforce Administration
- Workflow Management
- Communication Planning
- Strategic Planning
Leadership Experience
- New Joiner Liaison: NY CS Practice Office Lead, 07/2022 - Present, Strategically spearheaded the onboarding and integration of new joiners in the NY CS Practice. Championed a comprehensive communication and guidance program, ensuring seamless transitions and fostering a supportive, inclusive work environment.
- Sales Pillar: Communications Lead, 03/2023 - Present, Appointed as Communications Lead for the Sales Pillar, orchestrating the development and dissemination of strategic updates on sales initiatives and performance metrics. Crafted and executed a dynamic communications strategy that bolstered stakeholder engagement, transparency, and accountability across the organization.
Timeline
Experienced Consultant
West Monroe Partners
05.2022 - Current
PMAR Consultant
Charles River Development
07.2021 - 05.2022
Associate Consultant
Charles River Development
07.2020 - 07.2021
Bachelor of Science in Business And Economics - Finance And Marketing
Lehigh University
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