Proven leader in the hospitality sector, adept at boosting customer loyalty and service quality, notably with Delaware North. Excelled in staff management and sales operations, enhancing team coordination and food safety compliance. Achieved significant improvements in service delivery, leveraging conflict resolution and guest relations skills.
Hi, I’m
GIFT NTUMBA
Denver,CO
Summary
Overview
6
years of professional experience
Work History
Delaware North
Restaurant Supervisor
10.2022 - Current
Job overview
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Maintained accurate records of sales, labor and other costs.
- Organized implementation of new banners, displays, and menus.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Developed and implemented standard operating procedures to maintain smooth operations.
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
- Hired, trained and mentored staff to meet and exceed high quality standards.
Skyport Hospitality
Restaurant Supervisor
01.2019 - 09.2022
Job overview
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Maintained accurate records of sales, labor and other costs.
- Organized implementation of new banners, displays, and menus.
Education
Dzaleka Secondary School Lilongwe Malawi
University Overview
Skills
Translation
- Sales operations
- Conflict Resolution
- Service quality enhancements
- Staff Management
- Food Safety Compliance
- Customer Service
- Team Coordination
- Staff Training
- Guest Relations
- Team Management
- Sales strategy
Languages
English
Limited Working
Swahili
Full Professional
Lingala
Full Professional
Chichewa
Professional Working
French
Elementary
Timeline
Restaurant Supervisor
Delaware North
10.2022 - Current
Restaurant Supervisor
Skyport Hospitality
01.2019 - 09.2022
Dzaleka Secondary School
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