Merouane Mabrouk
Katy,TX
Summary
Business professional with an MBA in Marketing, Finance, and International Business, and hands-on leadership experience in operations, customer service, and process optimization. Skilled at driving sales growth, improving service quality, and leading diverse teams. Multilingual (English, Arabic, French) with international experience in the U.S. and abroad. Seeking to contribute to a fast-paced, customer-focused environment at Cox Automotive.
Dynamic Supervisor and Trainer with extensive list of successes elevating operations across diverse food service organizations. Skilled in building and retaining talented teams by establishing collaborative work environments. Dedicated to maintaining impeccable service areas with focus on optimizing individual experiences and brand loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
Café Petra Greek & Lebanese
01.2023 - 12.2023
- - Directed daily operations and enforced company service standards to ensure quality and consistency.
- - Trained, coached, and motivated staff, improving service efficiency and team productivity.
- - Resolved escalated customer issues with professionalism, contributing to a rise in positive reviews and repeat business.
- - Managed vendor relations and inventory controls, reducing shortages and improving cost efficiency.
- - Partnered with management to develop strategies that increased revenue and customer engagement.
Teacher
Groupe Scolaire Les Étoiles des Sciences
09.2019 - 01.2020
- - Developed and delivered structured lesson plans, enhancing student comprehension and engagement.
- - Fostered collaboration and communication in the classroom, improving academic performance.
- - Built strong relationships with parents to support student progress and growth.
Education
MBA - Marketing, Finance, International Business
Fisher College
Boston, MA12.2022
Bachelor's - English Language & Literature
FLDM
01.2020
Diploma - English Literature
FLDM
01.2019
Baccalaureate - Letters & Human Sciences
Ibno Rochd
01.2017
Skills
- Operations & Process Optimization
- Customer Experience & Relationship Management
- Team Leadership, Training & Development
- Sales & Marketing Strategy
- Vendor & Inventory Management
- Conflict Resolution & Problem Solving
- Data-Driven Decision Making
- Multilingual: English, Arabic, French
- Customer service
- Food safety compliance
- Performance monitoring
- Sales strategy
- Sales operations
- Food services management
Accomplishments
- Resolved product issue through consumer testing.
- Supervised a team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified Manager at Cafe Petra Greek& Lebanese
Languages
English
Arabic
Native or Bilingual
French
Professional Working
Timeline
Restaurant Supervisor
Café Petra Greek & Lebanese
01.2023 - 12.2023
Teacher
Groupe Scolaire Les Étoiles des Sciences
09.2019 - 01.2020
Bachelor's - English Language & Literature
FLDM
Diploma - English Literature
FLDM
Baccalaureate - Letters & Human Sciences
Ibno Rochd
MBA - Marketing, Finance, International Business
Fisher College
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