Gigi Guiette
Summary
Accomplished professional in the wellness and spa industry, recognized for maximizing team success and driving exceptional guest experiences while ensuring financial profitability. Expertise in directing spa and wellness activities with a strong emphasis on delivering luxury experiences that exceed client expectations. Detail-oriented with exceptional communication and project management skills, adept at efficiently managing multiple tasks in fast-paced environments. A proactive approach to identifying and addressing challenges fosters a welcoming atmosphere that inspires staff and guests alike.
Overview
12
12
years of professional experience
Work History
Director of Spa and Wellness
Arch Amenities
11.2023 - Current
- Led creative strategies in resource management and strategic planning.
- Set clear team priorities to align efforts with organizational goals. Managed schedules effectively to meet project deadlines. Tracked performance regularly to identify areas for enhancement.
- Streamlined staffing processes during busy intervals by implementing effective scheduling techniques and overseeing call-out management.
- Reviewed employee performance and provided constructive feedback to advance skills.
- Secured and preserved Forbes Four Star accolade for three straight years
- Ranked #10 among 100 spas in North America
- Increased efficiency in treatment room allocation
- Outperformed annual budget by 20%.
- Developed wellness programming for resort and spa
Spa Director
Hotel Contessa
05.2021 - 07.2023
- Executed spa operations in a leadership role focused on customer satisfaction and service excellence. Enhanced processes by creating standard procedures and treatment protocols. Assisted with guest scheduling and service needs.
- Planned and supervised major projects, including a complete remodel and opening of a new spa in a fast-paced, deadline-driven setting.
- Optimized website content, creating and updating menus and service offerings to meet client needs and generate sales.
- Recruited, hired, and onboard new staff using coaching techniques.
- Successfully obtained 5star reviews
- Surpassed annual budget by 7%
- Administered payroll, accounting and purchasing.
- Resolved customer issues promptly to build loyalty.
Opening Spa Director
Hotel San Luis Obispo
03.2019 - 01.2021
- Oversaw a wide range of spa administration duties, including designing operating procedures, programs, and business development programs. Identified and selected all face and body products as well as equipment for spa, such as booking software. Crafted rotating menus.
- Successfully launched new 7 treatment room luxury spa.
- Helped with web development to engage prospective clients.
- Trained and coached all staff ensuring compliance; acquired state and county licensing.
- Reduced overall labor costs, controlling annual budget.
- Recruited, hired and trained all new employees.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
Interim Spa Manager
JW Marriot
04.2018 - 03.2019
- Spearheaded spa success by hiring and training top-performing staff while managing inventory, retail ordering, equipment maintenance, displays and marketing, reporting, and project planning with executive team. Fostered collaboration throughout all hotel department to market spa services.
- Earned 100% guest satisfaction, delivering top-notch service.
- Boosted sales by marketing services, pursuing and closing group deals, and hosting special events with vendors and community.
- Exceeded budget goals and maximized efficiencies and resources.
- Increased productivity and oversaw time recording, tips, commissions, and payroll using Unifocus and Spa Soft.
- Greeted spa guests warmly to create positive first impression of establishment.
- Recorded product sales into spa's weekly income report.
Spa Director
Health Spa Montecito, Flamingo Resort
11.2013 - 08.2017
- Supervised 36 employees aligned to policies and procedures and led spa operations, training, purchasing and retail tasks, and scheduling. Completed payroll and P&L reports. Administered schedules and confidential records.
- Guided consultant to rebranded and coordinate grand reopening project.
- Promoted a culture of exceptional guest service and satisfaction while driving revenue and brand awareness with local business partners.
- Designed marketing programs to attract and retain new clientele.
Skills
- Knowledgeable in business management and booking systems
- Innovative marketing solutions
- Commitment to luxury standards
- Wellness programming
Accomplishments
Forbes Four star rating 3 consecutive years
Recognized by Spas of America #12 in 2024 to #10 2025
Awarded Anticipatory guest service star 2024
Affiliations
iSpa; Live Love Spa; Green Spa Network, Institute for Integrative Nutrition
Certification
- Certified Massage Therapist
- Reflexology Certified
- Reiki Certified
- Meditation Facilitator
- Holistic Health Coach
Timeline
Director of Spa and Wellness
Arch Amenities
11.2023 - Current
Spa Director
Hotel Contessa
05.2021 - 07.2023
Opening Spa Director
Hotel San Luis Obispo
03.2019 - 01.2021
Interim Spa Manager
JW Marriot
04.2018 - 03.2019
Spa Director
Health Spa Montecito, Flamingo Resort
11.2013 - 08.2017
QUALIFICATIONS SUMMARY
- Spa Operations
- Creative thinking able to solve problem and improve processes.
- Dedicated to maximizing growth while boost productivity.
- Meticulous attention to detail to implement & monitor procedures.
- Board knowledge in human resources, training, and project leadership.
- Retail Leadership
- Results-driven with expertise in website design, marketing, and purchasing, and merchandising.
- Strengths building meaningful relationships across company and with partners and local vendors.
- Guest Satisfaction
- Committed to a world-class guest experience in every interaction that results in retention and growth.
- Stellar communicator and collaborator to plan events.