Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jasmine Gbayisomore

Dallas,Tx

Summary

Experienced spa and wellness leader with a deep passion for delivering thoughtful, elevated experiences in luxury hospitality settings. Known for blending operational excellence with a warm, people-first approach, I bring over a decade of hands-on experience guiding high-performing teams, curating service menus, and cultivating guest loyalty through authentic connection. Skilled in both the art and business of spa management, I lead with creativity, integrity, and a strong sense of purpose—consistently aligning service delivery with brand standards and guest expectations. Whether developing talent, resolving concerns with care, or crafting revenue-driving programs, I remain focused on creating environments where both guests and team members feel truly valued.

Overview

19
19
years of professional experience

Work History

Spa Director/Manager

Omni Hotels & Resorts
03.2024 - Current


  • Oversaw day-to-day operations of wellness-focused departments including spa, salon, and fitness center, ensuring optimal guest satisfaction and seamless execution of services.
  • Created and executed on-site events and promotional initiatives to build client base and enhance visibility within the local market.
  • Addressed client feedback in real time, improving satisfaction ratings and enhancing repeat business.
  • Managed departmental budgeting, supply chain, and forecasting while maintaining inventory controls and achieving profit goals.
  • Designed treatment menus and collaborated with marketing to implement promotional campaigns that increased service utilization and revenue.
  • Regularly evaluated guest experiences and service quality, implementing process improvements and new offerings based on evolving trends and feedback.
  • Led recruitment, onboarding, and training of spa personnel, cultivating a culture of professionalism, accountability, and exceptional service.
  • Supervised scheduling, performance reviews, and staff development to maintain high performance standards across all service lines.
  • Maintained up-to-date team knowledge on services, retail products, pricing, and operational policies to ensure consistent guest communication.
  • Acted as primary escalation point for guest concerns, resolving issues effectively to protect client relationships and service standards.


Wellness Specialist

EOS Fitness
12.2023 - Current
  • Designed and facilitated wellness sessions tailored to a variety of physical abilities, integrating breathwork, mobility training, and mindful movement to support both personal growth and guest satisfaction.
  • Created goal-oriented class structures and long-term wellness pathways that addressed stress reduction, physical conditioning, and injury prevention for a luxury-minded clientele.
  • Developed strong rapport with guests through personalized guidance and consistent communication, enhancing retention and fostering a community-centered environment.
  • Partnered with fitness and spa leadership to support cross-department initiatives, including referral programs, guest events, and seasonal wellness experiences.
  • Contributed to revenue growth through upselling of private sessions, curated wellness plans, and integration of spa services for a comprehensive guest journey.
  • Supported retail performance by providing personalized recommendations for wellness tools, self-care products, and yoga gear aligned with individual guest needs.
  • Remained actively engaged in service refinement by participating in team trainings, wellness trend discussions, and brand-level initiatives to uphold elevated service standards.

Director of Spa and Operations

ArisLife Spa And Yoga
12.2016 - 03.2021
  • Launched and managed full-service wellness spa, overseeing all facets of daily operations—from service delivery and vendor relations to marketing and client experience.
  • Sourced and negotiated with high-quality vendors to curate a product line that aligned with brand values and client needs.
  • Designed service menus, seasonal promotions, and wellness packages that appealed to both new and returning clientele, driving steady revenue growth.
  • Created treatment protocols and brand standards to ensure consistency, safety, and elevated guest satisfaction across all services.
  • Recruited and contracted licensed massage therapists and wellness practitioners, fostering a dependable and skilled team aligned with the spa’s mission.
  • Established long-standing relationships with local businesses, wellness professionals, and community partners to expand brand reach and generate referral traffic.
  • Implemented membership programs, incentive plans, and retail strategies that boosted repeat visits and diversified income streams.
  • Maintained close oversight of financial performance, balancing cost management with growth initiatives to ensure sustainability and profitability.

Esthetician/Massage Therapist

Equinox
11.2014 - 12.2016
  • Delivered personalized, results-driven wellness treatments using a variety of massage and skincare techniques, prioritizing client safety and comfort in every session.
  • Maintained comprehensive client records and developed customized long-term care plans that encouraged loyalty and supported holistic health goals.
  • Managed scheduling, client communications, and transaction processing, ensuring smooth front-desk operations and exceptional guest experiences.
  • Increased retail and service revenue by crafting tailored beauty and wellness recommendations grounded in strong product knowledge and attentive client relationships.
  • Offered expert guidance on lifestyle adjustments to enhance posture, alignment, and overall well-being, reinforcing the spa’s commitment to lasting health benefits.
  • Expanded treatment offerings through advanced training in modalities like Thai and yoga massage, contributing to service innovation and client satisfaction.

Esthetician

Avalon Salon
01.2012 - 01.2014
  • Analyzed skin condition and made appropriate product recommendations to aid in at home care and increase retail sales
  • Carried out product inventory checks, charting and consultations.
  • Educated patients on treatment options.
  • Fostered friendly, warm and exceptional customer experience.
  • Developed individualized, therapeutic skin care programs.
  • Resolved customer complaints and facilitated conflict resolutions.
  • Handled busy schedules and stayed on top of key deadlines.

Mortgage Specialist II

Bank of America
01.2011 - 01.2013
  • Analyzed detailed financial documents, including income statements and credit reports, to assess client eligibility and ensure sound decision-making aligned with company standards.
  • Collaborated closely with underwriting teams to address discrepancies and streamline approval processes, maintaining accuracy and efficiency.
  • Fostered a motivated work environment by developing performance incentives, which contributed to strong team retention and high employee engagement.
  • Stayed current on evolving industry regulations and product offerings to ensure compliance and deliver informed guidance.
  • Coordinated with multiple external partners to uphold legal and procedural standards, mitigating risks while maintaining customer trust and satisfaction.

Aesthetician/Nail Tech

Moda Aveda
01.2010 - 01.2011
  • Delivered personalized skincare treatments and nail services with a strong focus on guest comfort, safety, and long-term care, fostering trust and loyalty among a discerning clientele.
  • Built lasting client relationships through thoughtful consultations, attentive service, and tailored wellness recommendations, resulting in a strong repeat guest base.
  • Maintained accurate appointment scheduling, coordinated staff availability, and supported event planning to ensure smooth, high-touch spa operations.
  • Provided hands-on mentorship and onboarding support for new team members, reinforcing service protocols and encouraging a culture of excellence.
  • Proactively supported cleanliness and readiness of treatment areas by managing supply levels and ensuring compliance with hygiene standards.
  • Played a key role in improving productivity and guest satisfaction by learning new techniques and supporting multiple departments as needed.

Teller

JP Morgan Chase
01.2007 - 01.2009
  • Delivered polished, high-touch service to clients by addressing account-related questions and offering tailored support with professionalism and discretion.
  • Handled high-volume transactions quickly and accurately, demonstrating reliability, attention to detail, and a strong sense of accountability.
  • Maintained seamless front-of-house operations through efficient cash handling, balancing procedures, and time-sensitive processing.
  • Recognized guest needs and proactively recommended relevant services, contributing to deeper client engagement and driving revenue through effective referral strategies.

Education

250 RYT - Yoga Therapy And Teacher Training

SunstoneFIT Academy
2016

Licensed Massage Therapist - Massage Therapy

Sterling Health Center
2015

AFAA Certified Group Exercise Instructor - Group Exercise

Southern Methodist University (SMU)
2014

M.A.P - Medical Aesthetics

Biomani Center For Advanced Medical Aesthetics
2010

Cosmetology Operator - Cosmetology

Regency Beauty Institute - TX
2010

Skills

  • Operations Leadership: Adept at overseeing day-to-day wellness operations, including service design, staff supervision, and cross-departmental collaboration to ensure a seamless guest experience
  • Revenue & Budget Management: Experienced in reviewing financial statements and using P&L reports to identify growth opportunities, control costs, and forecast performance
  • Booking & POS Systems: Proficient in SpaSoft for scheduling and reporting; skilled in managing inventory and vendor orders through platforms like BirchStreet and Oracle
  • Marketing & Program Development: Designed strategic promotions, loyalty programs, and spa menus that drove engagement, boosted service revenue, and supported brand identity
  • Team Training & Development: Hired and led high-performing spa teams, offering mentorship, setting clear expectations, and conducting regular evaluations and conflict resolution with professionalism
  • Technology Fluency: Comfortable working in Microsoft Excel for data tracking and reporting, and experienced using Microsoft Teams for communication, project coordination, and cross-functional updates
  • Client Relations & Retention: Strong background in guest recovery and conflict resolution, with a calm, proactive approach to addressing concerns and building loyalty
  • Adaptability & Initiative: Thrive in fast-paced, high-standard environments that require creative problem-solving, accountability, and a hands-on leadership style

Accomplishments

    Consistently achieved the highest Medallia score year-to-date on multiple occasions; surpassed forecasted revenue goals in both November and December of 2024 through strategic planning and team alignment.

Timeline

Spa Director/Manager

Omni Hotels & Resorts
03.2024 - Current

Wellness Specialist

EOS Fitness
12.2023 - Current

Director of Spa and Operations

ArisLife Spa And Yoga
12.2016 - 03.2021

Esthetician/Massage Therapist

Equinox
11.2014 - 12.2016

Esthetician

Avalon Salon
01.2012 - 01.2014

Mortgage Specialist II

Bank of America
01.2011 - 01.2013

Aesthetician/Nail Tech

Moda Aveda
01.2010 - 01.2011

Teller

JP Morgan Chase
01.2007 - 01.2009

Licensed Massage Therapist - Massage Therapy

Sterling Health Center

AFAA Certified Group Exercise Instructor - Group Exercise

Southern Methodist University (SMU)

M.A.P - Medical Aesthetics

Biomani Center For Advanced Medical Aesthetics

Cosmetology Operator - Cosmetology

Regency Beauty Institute - TX

250 RYT - Yoga Therapy And Teacher Training

SunstoneFIT Academy

Similar Profiles

CREATE PROFILE
Jasmine Gbayisomore