GRACIE BERGLUND
Fernandina Beach
Summary
Results-driven professional with a solid foundation in strategic communication and project management. Proven ability to prioritize tasks and manage multiple responsibilities effectively. Strong interpersonal skills enhance collaboration with clients and team members. Dedicated to creating meaningful experiences and supporting impactful initiatives in dynamic environments.
Overview
9
9
years of professional experience
Work History
Sales Coordinator
Omni Hotels & Resorts
Fernandina Beach
04.2024 - Current
- Responded to booking inquiries, providing clients with thorough information on services offered.
- Organized events and promotional materials to enhance sales team effectiveness.
- Contributed to business development by crafting proposals for potential clients.
- Led training initiatives for new employees focusing on customer service and sales techniques.
- Ensured client satisfaction through prompt responses to inquiries and issue resolution.
- Managed an accurate database of prospective clients, facilitating effective outreach efforts.
- Supported sales managers with contract preparation, site visit logistics, and meeting arrangements.
- Streamlined commission processing by coordinating invoice requests and payment documentation.
COMMUNICATIONS INTERN
Tom Coughlin Jay Fund Foundation
Ponte Vedra Beach
09.2024 - 12.2024
- Developed and posted engaging content across social media platforms, supporting the social media team in increasing audience engagement.
- Drafted press releases, media advisories, and various written materials to enhance communication efforts.
- Coordinated event materials, captured photos and videos, and assisted in organizing events to ensure smooth execution.
- Uploaded news articles to WordPress, maintaining up-to-date content on the company website.
- Assisted with media relations efforts, fostering positive relationships with journalists and media outlets.
- Created and edited visual content for social media, enhancing brand presence and audience interaction.
PATIENT ENRICHMENT ASSISTANT
Wolfson Children's Hospital
Jacksonville
03.2023 - 05.2024
- Planned, scheduled and evaluated special events and therapeutic entertainment.
- Assisted in administrative and clinical tasks.
- Worked collaboratively with internal and external partners, as needed, to successfully plan and execute functions.
- Assisted patients and families with resources throughout treatment to improve the patient experience.
- Resolved issues around complicated resource needs that impede the patient and family from receiving optimal care.
WAITRESS
Amelia National Golf & Country Club
Fernandina Beach
04.2017 - 03.2023
- Provided a welcoming greeting to customers and escorted them to their designated tables.
- Prepared and set tables to ensure cleanliness and proper arrangement.
- Presented the menu, highlighted daily specials, and took customer orders.
- Delivered food and beverages promptly and efficiently.
- Addressed and resolved customer concerns in a professional manner.
- Consistently adhered to food safety, sanitation, and operational standards to maintain a high-quality dining experience.
MEDICAL ASSISTANT
Baptist ENT Specialist INC.
Fernandina Beach
10.2021 - 01.2023
- Supported healthcare providers in the diagnosis and treatment of conditions related to the ear, nose, and throat.
- Prepared patients for ENT examinations, assisted in procedures like ear cleaning, nasal endoscopy, and hearing tests, and manage patient appointments and flow.
- Additionally, prepared examination rooms, documented patient histories, and maintained medical equipment.
SUMMER CAMP COUNSELOR
Camp Boggy Creek
Eustis
- Led daily activities for campers, ensuring safety and engagement.
- Organized arts and crafts sessions, encouraging creativity and self-expression.
- Supervised recreational games, maintaining a fun and inclusive environment.
- Communicated with parents about camper progress and daily experiences.
- Assisted in managing camp logistics, including equipment setup and breakdown.
- Trained junior counselors on safety protocols and camper interaction techniques.
- Supported health staff by monitoring camper well-being during activities.
- Resolved conflicts between campers using effective communication strategies.
- Collaborated with other counselors to create fun learning experiences for campers.
- Encouraged positive behavior among campers through role modeling and reinforcement techniques.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
Education
BACHELOR OF SCIENCE - COMMUNICATION, Public Relations, Early Childhood Education
University of North Florida
Jacksonville, FL12.2024
ASSOCIATE OF ARTS -
Florida State College of Jacksonville
Jacksonville, FL12.2021
HIGH SCHOOL DIPLOMA -
Yulee High School
Yulee, FL05.2019
Skills
- Media strategy and communication
- Social media management
- Crisis communication and content creation
- Event planning and coordination
- Public speaking and networking
- Patient and family support
- Nonprofit collaboration
- Guest services in hospitality
- Stakeholder relations
- Client database management
- Time management
- Volunteerism
References
- Susan Kinnebrew, Director of Family Support Services, Wolfson Children's Hospital, Susan.Kinnebrew@bmcjax.com
- Kimberly Taylor, Social Worker, Wolfson Children's Hospital, Kimberly.Taylor@bmcjax.com
- Carolyn Tillo, Director of Communications, Tom Coughlin Jay Fund Foundation, carolyntillo@gmail.com
Accomplishments
Customer Service Professional of the Year Nominee
The Chamber of Nassau County, FL • 2025
The Chamber of Nassau County, FL • 2025
Timeline
COMMUNICATIONS INTERN
Tom Coughlin Jay Fund Foundation
09.2024 - 12.2024
Sales Coordinator
Omni Hotels & Resorts
04.2024 - Current
PATIENT ENRICHMENT ASSISTANT
Wolfson Children's Hospital
03.2023 - 05.2024
MEDICAL ASSISTANT
Baptist ENT Specialist INC.
10.2021 - 01.2023
WAITRESS
Amelia National Golf & Country Club
04.2017 - 03.2023
SUMMER CAMP COUNSELOR
Camp Boggy Creek
BACHELOR OF SCIENCE - COMMUNICATION, Public Relations, Early Childhood Education
University of North Florida
ASSOCIATE OF ARTS -
Florida State College of Jacksonville
HIGH SCHOOL DIPLOMA -
Yulee High School