Adrian Manion
Lafayette
Summary
Dynamic and results-driven professional with experience at Starbucks and American Eagle Outfitters. Proven ability in team leadership and problem-solving, enhancing customer satisfaction and driving sales. Skilled in beverage preparation and cash handling, consistently achieving targets while fostering a friendly and engaging atmosphere. Committed to maintaining high standards of cleanliness and service excellence.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
Lafayette, IN
10.2024 - Current
- Prepared and served high-quality beverages to enhance customer satisfaction.
- Assisted customers with menu selections and provided product knowledge.
- Maintained cleanliness and organization of work areas to ensure safety standards.
- Operated espresso machines and brewing equipment effectively for optimal performance.
- Collaborated with team members to manage inventory and restock supplies efficiently.
- Resolved customer complaints promptly, ensuring positive experiences and loyalty.
- Trained new baristas on company policies and beverage preparation techniques.
- Implemented best practices for speed of service during peak hours to improve efficiency.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Sales Lead Associate
American Eagle Outfitters, Inc
Lafayette, IN
06.2021 - 09.2024
- Led sales team to achieve monthly targets through effective coaching and mentorship.
- Trained new staff on company policies, product knowledge, and customer service protocols.
- Analyzed sales data to identify trends and recommend strategic adjustments for inventory management.
- Developed promotional strategies that increased customer engagement and drove foot traffic in-store.
- Conducted regular performance evaluations to ensure team members met sales goals and service standards.
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Education
High School Diploma -
Jefferson High School
Lafayette, IN06.2023
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Team leadership
- Adaptive and creative
- Order taking
- Decision-making
- Safe food handling
- Beverage preparation
- POS systems
- Upselling
- Sociable
Timeline
Barista
Starbucks
10.2024 - Current
Sales Lead Associate
American Eagle Outfitters, Inc
06.2021 - 09.2024
High School Diploma -
Jefferson High School