Gigi Mims
City of Los Angeles,CA
Summary
Experienced Customer Service Specialist with over 35 years of expertise in fast-paced environments. Adaptable to diverse customer needs, prioritizing building trust to ensure satisfaction, resolving concerns, and fostering long-term loyalty. Innovative approach focuses on maintaining accuracy while achieving service sales goals. Proven ability to establish rapport with clients and exceptional interpersonal, problem-solving, and analytical skills provide valuable advice and expertise to client organizations, ultimately improving business performance. Equipped with extensive experience in operations, strategy, and finance to contribute to a company's success.
Overview
36
36
years of professional experience
Work History
Operations Officer/Liaison/Payroll Specialist
Consumer850 Paralegal & Business Services LLC
Beverly Hills, CA
04.2020 - Current
- Managed day-to-day business operations.
- Provided outstanding customer service by quickly & professionally handling issues.
- Answered all customer questions & concerns & sought through payment accounts to resolution.
- Entered financial data into company accounting database for verification & reconciliation, maintaining accurate & current accounts at all times.
- File legal corporate structure documents in all 52 states including District of Columbia-or Washington D.C.
- Assisted with document scanning projects to transition paper files into secure electronic databases.
- Improved physical and digital filing systems with enhancements to organizational strategies.
- Trained new employees on proper filing procedures & protocols, promoting consistency across the organization.
- Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits & managing statements.
- Established QuickBooks accounting system to reflect accurate financial records.
- Completed & mailed bills, contracts, policies, invoices & checks.
- Matched purchase orders with invoices & recorded necessary information.
- Used QuickBooks & Intuit Accounting to complete payroll for 111 employees & provided financial support by certifying & processing payroll, completing deposits, performing pay adjustments & promptly distributing checks.
- Maintained strict confidentiality while handling sensitive documents, protecting client privacy & company reputation.
- Processed payments, issued receipts and updates invoices to assist with financial recordkeeping.
- Maintained constructive client & vendor relationships.
- Introduced new software tools to streamline workflow processes, increasing departmental efficiency while reducing errors.
- Leveraged meeting minutes to measure progress and accountability.
- Created new hire & termination documents for payroll.
- Provided customer service to employees regarding payroll inquiries and issues.
- Documented & processed all garnishments for bankruptcies, student loans, & child support orders.
- Partnered with external auditors during annual audit cycles, ensuring accurate representation of payroll records.
- Facilitated smooth transition to remote work environment by establishing online payroll system that maintained operational continuity.
- Managed payroll data entry & processing for 107 employees to comply with predetermined company guidelines.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Remote Seasonal Consultant
Armen Galastian, Esq.
6 2019 - 05.2020
- Communicate with credibility & confidence.
- Committed to organizational goals.
- Effectively controlled the release of proprietary & confidential information for general client lists.
- Prepared departmental contracts for attorney approval.
- Kept customer information confidential & handled details accurately.
- Listened to clients' needs & assisted with identifying & securing appropriate services.
- Managed client relationships through regular check-ins & updates on project progress.
- Liaised with customers, management, & sales team to better understand customer needs & recommend appropriate solutions.
- Developed & maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
- Liaised with customers, management & sales team to better understand customer needs & recommend appropriate solutions.
Lead Intake Coordinator/Director
National Sports Association
09.1988 - 04.2020
- Communications Liaison
- Collected, arranged & input information into database system
- Managed costs & quality of National Sports Association
- Assisted various departments with change by communicating new improvement plans & expectations
- Developed & updated tracking spreadsheets using Excel
- Generated reports of findings to help management with making key decisions
- Provided information on available school and community resources
- Increased program outreach by building strong relationships with educators & community
- Coordinated support system for students and families
- Helped integrate students into school environment and navigate school system requirements
- Generated comprehensive reports regarding incidents, events, & important business matters
- Handled 520 cases per year.
- Managed cross-functional teams for a successful completion of projects within budget & timeline constraints.
- Implemented quality control measures to maintain accuracy & consistency in data entry and record-keeping processes.
Education
Associate of Science - Mathematics
University California Berkeley
Berkeley, CASkills
- Client Engagement
- Executive Support
- Set Up Devices
- Administrative Management
- Payroll Administration and Timekeeping
- Database Maintenance
- Employee Scheduling
- Finance and Accounting Oversight
- Customer Service
- Scheduling
- Staff Scheduling
- Data Management
- Employee Relation
- Management
- Operations Management
- Scheduling Coordination
- Maintenance Management
- Operations Oversight
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkWork Location
RemoteImportant To Me
Work from home optionPaid time offFlexible work hoursCompany CultureHealthcare benefitsWork-life balanceCareer advancementPaid sick leave401k matchPersonal development programs4-day work weekTimeline
Operations Officer/Liaison/Payroll Specialist
Consumer850 Paralegal & Business Services LLC
04.2020 - Current
Lead Intake Coordinator/Director
National Sports Association
09.1988 - 04.2020
Associate of Science - Mathematics
University California Berkeley
Remote Seasonal Consultant
Armen Galastian, Esq.
6 2019 - 05.2020
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