Gigi Segura
New Iberia,LA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
29
29
years of professional experience
Work History
Office Manager
Pelican Aviation Corporation
New Iberia, LA
07.1999 - Current
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Updated details in company database by keying in customer contacts and delivery dates.
- Managed office inventory and placed new supply orders.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
- Planned for major business changes, including system conversions.
- Solicited vendor quotes to determine optimal material purchase pricing.
General Manager, Administration
Freeman Holdings of Acadiana, LLC
New Iberia, LA
03.2022 - 07.2025
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
Customer Service Representative
American Discount Mortgage
St. Martinville, LA
01.1997 - 06.1999
- Processed loan documentation and ran credit reports.
- Informed customers about billing procedures and processed payments.
- Reviewed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
High School Diploma -
New Iberia Senior High School
New Iberia, LA05.1992
Bachelor of Science - Business Administration
University of Southwest Louisiana
Lafayette, LA12.1996
Skills
- Profit & Loss Statements, Balance Sheet
- Payroll, payroll taxes, retirement contributions
- Quarterly Reports and payments
- Multiple bank account reconciliations
- Invoicing and billing
- Accounts payable and receivables
- Create customer profiles
- Credit card sales
- Managing and ordering Jet and Avgas Fuel Inventory based on demand and cost analysis
- Training and coaching
- Scheduling and calendar management
- Customer relations
- Multitasking
- Friendly, positive attitude
Timeline
General Manager, Administration
Freeman Holdings of Acadiana, LLC
03.2022 - 07.2025
Office Manager
Pelican Aviation Corporation
07.1999 - Current
Customer Service Representative
American Discount Mortgage
01.1997 - 06.1999
High School Diploma -
New Iberia Senior High School
Bachelor of Science - Business Administration
University of Southwest Louisiana