Gigi Wing Chi Lam
Fanling,Hong Kong
Summary
I have studied as a University of California Design Media Art in 2001. My courses in the curriculum like Graphic Design have given ma a thorough knowledge in the Design. I also learn how to work independently and how to think analytically. As my knowledge, I am confident that I will be able to make valuable contribution to your organization.
I am professional with experience in veterinary client service, adept at managing front desk operations and ensuring smooth patient flow. Skilled in appointment scheduling, client communication, and handling administrative tasks. Strong focus on teamwork and adaptability, consistently delivering high-quality results that meet evolving needs. Friendly and reliable with passion for animal care and client satisfaction. And I am a big animal lovers.
Overview
20
20
years of professional experience
Work History
Senior Customer Services Department Lead
Peace Avenue Veterinary Clinic - CityU VMC
07.2005 - 05.2022
- Company Overview: Peace Avenue Veterinary Clinic -> Hong Kong CityU Veterinary Centre (CityU VMC)
- Organize the roster assign per monthly
- Handle the complaint cases when happening and Solve the complain cases with clients before cases closed
- Direct the man power and arrange of the Customer Services Department
- Register the clients through for the consulting
- Admit and discharge of the hospitalization cases
- Arrange the work duty for the operators of CS Departments
- Cases classification for Veterinarian
- Handle the consultation with veterinarian (when VA is doing another stuffs as the same time)
- Help the veterinarian hold the patients during on the consultation (when VA is doing another stuffs as the same time)
- Doing the translate to the client and explain about the state of an illness (when VA is doing another stuffs as the same time)
- Led team to achieve high performance standards through consistent coaching and feedback.
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Improved department efficiency by streamlining processes and implementing time-saving strategies.
- Set up displays and trained employees on current promotions.
- Evaluated staff performance and provided coaching to address inefficiencies.
Receptionist/Admin. Officer
Savanna Production House
07.2004 - 06.2005
- Learn the communication skills and working independently
- Handle some HR duties and Admin
- Work
- Provide administrative report to the office manager
- Coordinate and follow up all activities of the Association
- Supply the stationary, parcel and the incoming, out coming faxes
Receptionist
CGBT Fashion Bonitque
04.2002 - 04.2003
- Report to the General Manager of work data
- Saving some work duties into my computer
- Handle some call in about the product asking by the customer
- Doing the Admin
- Duties
Education
Art Degree - Graphic Design
University of California
01-2003
Fashion Design
Santa Monica College
01-2000
Grade 7-10 - Study
Fairfax Senior High School
01-1997
Skills
- Word
- English Typing
- Word Processing
- Japanese Hiragana
- Japanese Katakana
- Strategic planning
- Customer relations
- Excel
- Team Training
- PowerPoint
Livinglocation
Fanling, N.T., Hong Kong
Personal Information
- Date of Birth: 01/11/82
- Gender: Female
- Marital Status: Single
Resumesummary
Senior Customer Services Department Lead, 17 years, Medical Services, Medical/Pharmaceutical, Supervise, Degree Tertiary, Hong Kong, HKD $26,000, To Negotiate, Immediately Possible
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Japanese
Professional Working
Timeline
Senior Customer Services Department Lead
Peace Avenue Veterinary Clinic - CityU VMC
07.2005 - 05.2022
Receptionist/Admin. Officer
Savanna Production House
07.2004 - 06.2005
Receptionist
CGBT Fashion Bonitque
04.2002 - 04.2003
Art Degree - Graphic Design
University of California
Fashion Design
Santa Monica College
Grade 7-10 - Study
Fairfax Senior High School
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