Gihan Jay
Johns Creek,GA
Summary
Experienced Business Analyst proficient in optimizing operational efficiency and elevating stakeholder satisfaction at J.B. Hunt Transport through strategic decision-making and analytical problem-solving. Successfully implemented Agile frameworks, leading to measurable improvements in project outcomes. Recognized for strong verbal communication skills that foster collaboration and drive innovative solutions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Business Analyst
J.B. Hunt Transport
Lowell, Arkansas
04.2022 - Current
- Engaged closely with key figures for requirement collection and improvement.
- Worked on overcoming bottlenecks by discussing epic details and enhancements with product architects.
- Conducted requirement elicitation sessions with business stakeholders.
- Monitored UX design alignment with business requirements.
- Assessed dependency issues in developments during regular consultations with product team.
- Created detailed process flow diagrams to elucidate business requirements for development teams.
- Analyzed and recommended innovative solutions for boosting project efficiency and quality.
- Developed comprehensive Epics and facilitated refinement sessions with stakeholders.
- Identified gaps between current state and desired future state operations.
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
- Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
IT Business Analyst
Schneider National
Green Bay, Wisconsin
10.2021 - 03.2022
- Monitored performance metrics such as user adoption rate and customer satisfaction level after deployment of products and services into production environment.
- Created user stories, use cases, process flows, wireframes, mock-ups, prototypes. to communicate requirements clearly with development teams.
- Enhanced team efficiency through structured planning.
- Outline requirements while designing applicable features.
- Guided teams through Sprint Retrospective discussions.
- Collaborated with users to outline concepts following guidance from Project Managers and Product Managers.
- Collaborated with management to identify and prioritize projects.
- Oversee seamless integration of specific features as per product vision.
Operations Manager
Schneider National
Atlanta, Georgia
10.2020 - 10.2021
- .
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Created detailed reports on the performance of individual departments within operations.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
Senior IT Business Analyst
Information Solution Services
Cumming, Georgia
09.2009 - 05.2019
- Communicated updates to stakeholders regarding product development processes, costs, budgets.
- Acted as a liaison between product and development teams.
- Developed in-depth understanding of market trends and customer requirements.
- Maintain accountability for compliance of UX designs with specified needs and standards.
- Interpreted strategies laid out by product managers to tangible development objectives.
- Analyze challenges in projects concerning risk factors, timeline restrictions, resource management, and project scope.
- Collaborated with international development teams.
- Guided product development process based on business requirements.
- Successfully oversaw the advancement of initiatives alongside project management teams.
- Evaluated existing systems architecture and collaborated with technical staff to suggest enhancements.
- Informed diverse stakeholders about challenges and presented actionable remedies.
- Coordinated product goals with targeted implementation strategies.
- Facilitated strategic planning through routine road mapping.
- Assessed product progress during each iteration and ranked backlogs by business value.
Education
Master of Science - Management
Embry Riddle Aeronautical University
Daytona Beach, Florida01.2016
Bachelor of Science - Information Systems
University of Phoenix
Phoenix, Arizona01.2006
Skills
- Strong Written Communication
- Effective Verbal Communication
- Analytical Problem Solving
- Strategic Decision Making
- Proficient in Conflict Resolution Techniques
- Collaborative Negotiation Expertise
- Collaborative Decision Making
- Effective Meeting Facilitation
- Stakeholder Elicitation
- Operational Performance Review
- Requirements Gathering
- User Engagement Assessment
- Agile Framework Implementation
- Prototyping and Wireframing
- Strategic Development
- User-Centered Experience
- Proficient in Conflict Management
- Ongoing Efficiency Enhancement
- Microsoft Project
- Microsoft Visio
- Microsoft Office 365
Certification
- Certified Scrum Alliance Scrum Master
- Certified Scrum Alliance Product Owner
Timeline
Business Analyst
J.B. Hunt Transport
04.2022 - Current
IT Business Analyst
Schneider National
10.2021 - 03.2022
Operations Manager
Schneider National
10.2020 - 10.2021
Senior IT Business Analyst
Information Solution Services
09.2009 - 05.2019
Master of Science - Management
Embry Riddle Aeronautical University
Bachelor of Science - Information Systems
University of Phoenix