Dynamic operations manager with proven expertise in leadership development, training program design, and client services excellence. Successfully piloted transformative training initiatives, enhancing team performance and driving impactful results.
Overview
9
9
years of professional experience
Work History
Chrysalis
Self-employeed
Clarksburg, Maryland
12.2025 - Current
Published "A Leadership Culture Blueprint"
Piloting Leadership Culture Transformation Training Program
Creating content for new Passion.io App
Operations Manager
Capitol Concierge, Inc.
Columbia, Maryland
01.2024 - 02.2026
Cultivated leadership among a team of 12 Concierge Managers (CM).
Successfully hired five (5) new managers in a six-week period, then trained them.
Led CM training development initiative
Author & Speaker, Well Fed Resources
Self-employeed
Burtonsville, MD
06.2017 - 12.2025
Published "The Service Culture Playbook"
Conducted 12-show "Hungry for Wholeness" Podcast Tour
Published "Hungry for Wholeness: A Call to Pursue Healing & Restoration in Your Father-Child Relationship," 2nd Edition
Inaugural speaker at the Father-Shift Conference (2012)
Associate Director, Strategic Business Operations
AstraZeneca Pharmaceuticals
Gaithersburg, Maryland
04.2021 - 04.2022
Managed multi-million dollar budgets for oncology external R&D projects, ensuring alignment with strategic objectives
Coordinated CDAs, facilitated consulting agreements, and provided procurement support for research collaborations and scientific engagements across oncology R&D
Executed global face-to-face and virtual external events, enhancing participant engagement and collaboration
Education
J.D. - Law
Stanford Law School
Palo Alto, CA
05-1986
Bachelor of Arts - Print Journalism
Howard University
Washington, District of Columbia, DC
06-1983
Skills
Leadership development
Training program design
Content creation
Budget management
Project coordination
Operations strategy
Volunteer Activities
LeTip of Howard County, Visitation Coordinator | Clinic Coordinator | Past Board Secretary | Co-Chair, Business Mixer Committee