Miriam Azucena Pantoja
Harvey,IL
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Overview
2
2
years of professional experience
Work History
Chrysalis Cares Line Agent
Aunt Martha's Through Alta Staffing
03.2023 - Current
- Resolved caller issues quickly and thoroughly.
- Provided timely response & assistance to those calling to create a mental health crisis SASS/Mobile Crisis Response referral
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Provided community referrals to those not eligible for SASS/Mobile Crisis Response Services
Group Facilitator for Partner Abuse Intervention
Community Crisis Center
06.2022 - 09.2022
- Maintained positive, comforting environment that felt safe and inviting to clients.
- Prepared and led support groups for patients.
- Developed open rapport with patients, encouraging sharing of questions and concerns.
- Identified areas in need of improvement and implemented solutions.
- Provided self-esteem and anger management group therapy.
Case Manager
Community Crisis Center
06.2021 - 06.2022
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Answered hotline calls and provided services to those in crisis
Education
Master of Arts - Clinical Mental Health Counseling
Governors State University
University Park, IL05.2025
Bachelor of Science - Psychology
Western Illinois University
Macomb, IL05.2021
Skills
- Stress Management
- Ensuring Customer Satisfaction
- Clear Communication
- Organizational Skills
- Critical Thinking
- Problem-Solving Skills
- Conflict Resolution
- Positive Attitude
- Public Speaking
- Customer Service and Care
Timeline
Chrysalis Cares Line Agent
Aunt Martha's Through Alta Staffing
03.2023 - Current
Group Facilitator for Partner Abuse Intervention
Community Crisis Center
06.2022 - 09.2022
Case Manager
Community Crisis Center
06.2021 - 06.2022
Master of Arts - Clinical Mental Health Counseling
Governors State University
Bachelor of Science - Psychology
Western Illinois University
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