Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Fuller

Braidwood,IL

Summary

Experienced crisis intervention specialist with a strong background in mental health assessments, community resource coordination, and client-focused support. Skilled at training staff, maintaining confidentiality, and utilizing data systems for accurate client documentation. Known for interfacing with community agencies to enhance service delivery and streamline processes.

Overview

10
10
years of professional experience

Work History

Cares Line Agent

Chrysalis
Olympia Fields, IL
02.2022 - Current
  • Manage crisis calls.
  • Conduct mental health crisis assessments for children, youth, and adults for the state of Illinois.
  • Provide crisis intervention and community resources to individuals and families.
  • Interface with community agencies to ensure the delivery of services.
  • Utilized software and data entry systems for insurance verification and client documentation.
  • Trained new staff on programs and policies.

Support Specialist

Child Care Resource & Referral
Joliet, IL
11.2015 - 02.2022
  • Gathered, organized, and validated client and provider data.
  • Completed daily data entry of provider payments into company systems.
  • Provided assistance to the Director.
  • Input clients' information into spreadsheets and the company database to provide leaders with quick access to essential client data.
  • Maintained the confidentiality of client and staff personal details by adhering to all company regulations and requirements.
  • Answered client and provider phone calls, and helped them with any questions regarding the cases.
  • Provided assistance at the front desk and handled extra phone calls.
  • Entered w-9 into state system.
  • Handled all background checks and checked if filled out properly.
  • Trained new employees in support position.
  • Entered provider changes into the program.
  • Handled incoming and outgoing mail, and faxes.

Education

Bachelor of Human Services - Social Work

University of Phoenix
Tempe, AZ
01.2013

Skills

  • Data collection
  • Recordkeeping skills
  • Service desk support
  • Call Center Operations
  • Customer support needs assessment
  • Mental health assessment
  • Client documentation
  • Confidentiality adherence

Timeline

Cares Line Agent

Chrysalis
02.2022 - Current

Support Specialist

Child Care Resource & Referral
11.2015 - 02.2022

Bachelor of Human Services - Social Work

University of Phoenix

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