Gil Matamoros
Summary
Goal-driven Graphic Designer successful at applying technical skills to create art to inform and engage customers. Clear communicator and collaborative team player with eye for detail and skilled in desktop publishing tools and graphic design software. Maintains technical knowledge by attending design workshops, reviewing professional publications, and participating in professional societies.
Overview
2027
2027
years of professional experience
Work History
Fire Alarm Inspector
Jhonson controls
Miramar, Florida
04.2024 - Current
- Inspected fire alarm systems for compliance with safety regulations and standards.
- Documented inspection findings and recommended necessary repairs or upgrades.
Customer Care Expert
Wix
Miami Beach, Florida
05.2022 - 12.2023
- Provide Wix users with technical solutions on all Wix products via phone, chat, and email.
- Educated users on platform features and best practices effectively.
- Assisted customers with website setup and troubleshooting issues.
Test Specialist
Argo AI
Miami, Florida
01.2021 - 01.2022
- Perform the duties of (AVS) operations from both the left seat (driving) and the right seat (co-driving) of Argo's vehicles.
- Collaborated with cross-functional teams to identify testing requirements.
- Documented test results and reported issues to engineering teams.
Genius
Apple Inc
Miami Beach, Florida
01.2018 - 01.2021
- As a Genius, I would Perform hardware repairs, for iPhone, all MacBooks, and iMacs.
- Quickly diagnose product issues on the spot, explaining situations with patience and compassion.
- Mentor Tech specialists and Technical experts, and work closely with leadership.
Technical Expert
Apple Inc
Miami, Florida
01.2017 - 12.2017
- As a Technical Expert, probed, troubleshooted, software, and performed repairs on iOS devices such as iPhones, and other small Apple products.
- Able to explain where technical issues may originate from and take detailed notes.
Technical Specialist
Apple Inc
Miami, Florida
2015 - 12.2016
- As a Technical Specialist, Supported new owners to get started and current ones to get quick, efficient support.
- Engaged in continuous learning to stay updated on technological advancements.
Product Specialist
Apple Inc
Miami Beach
04.2014
- I would help the customer on their journey of buying Apple products.
Education
Associate of Arts - Fine Arts
Florida State University
Tallahassee, FL08-2014
Skills
- Technical troubleshooting
- Customer relationship management
- Adobe fresco
- Illustration
- Adobe cloud
- Procreate
- Graphic and media design
- Mac OS certified
- Bilingual
Timeline
Fire Alarm Inspector
Jhonson controls
04.2024 - Current
Customer Care Expert
Wix
05.2022 - 12.2023
Test Specialist
Argo AI
01.2021 - 01.2022
Genius
Apple Inc
01.2018 - 01.2021
Technical Expert
Apple Inc
01.2017 - 12.2017
Product Specialist
Apple Inc
04.2014
Technical Specialist
Apple Inc
2015 - 12.2016
Associate of Arts - Fine Arts
Florida State University