Gil Torres Vergne
Summary
Talented professional with dynamic and quality results-oriented professional with extensive experience in customer service and sales. Excelled in leadership roles, driving team success through effective communication and interpersonal skills. Demonstrated ability to increase customer satisfaction and loyalty through quality-oriented service and teamwork. Assertive, dedicated, result oriented, trustworthy professional with a successful proven record. Strong analytics, problem solving capabilities with focus on establishing strategies, actions plans, and tactics to get results.
Overview
7
7
years of professional experience
Work History
Retail Sales Commission Associate- Fine Jewelry
Macy's Puerto Rico Inc.
San Juan, PR
09.2023 - Current
- Managed inventory and supplies to ensure the product were available when needed.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Used product knowledge to suggest items to match client needs.
- Created price tags and merchandise signs for new items.
Sales Associate- At Your Service Area
Macy's puerto Rico Inc.
Ponce, P.R
01.2021 - 02.2022
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Sales, Cashiering, and Customer Service.
- Working, helping in the receiving area, keeping it organized and clean.
- Developed and implemented strategies for increasing sales volume and improving customer loyalty.
Cashier and Grocery
Supermercados Plaza
Ponce, P.R
01.2021 - 12.2021
- Maintenance of clean and organized work area and store merchandise.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Resolved customer complaints professionally in accordance with company policy.
Waiter
Terapia Bar and Grill
Ponce, P.R
01.2020 - 12.2020
- Informed customers of daily specials in an engaging manner.
- Provided excellent customer service to ensure repeat customers.
- Presented menus and answered questions regarding items.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Bartender
Sunset bar and Grill
Santa Isabel, P.R
01.2019 - 12.2019
- Responsible for processing customer orders and ensure that it is prepared properly and timely
- Cashiering and Cash handling and Customer Sales Services
- Maintenance of clean and organized work area
- Mixing and serving alcoholic beverages to restaurant customers
Waiter
Vistas Restaurant & Cocktail Lounge
Ponce, P.R
01.2018 - 12.2018
- Responsible for processing customer orders and ensure that it is prepared properly and timely
- Cashiering and Cash handling
- Maintenance of clean and organized work area
- Private Activities
Waiter
Afuera a la parrilla Restaurant
Ponce, PR
01.2018 - 12.2018
- Customer service
- Cashiering and Cash handling
- Maintenance of clean and organized work area
- Completed opening and closing checklists to ensure smooth restaurant operations.
Education
Bachelor’s Degree - Chemistry
Pontifical Catolic University of Puerto Rico
Ponce, Puerto Rico12.2024
Skills
- Dynamic
- Quality oriented
- Customer service oriented
- Teamwork
- Interpersonal skills
- Written communication
- Communication skills
- Leadership abilities
- Flexible
- Motivating others
- Computer literate
- Knowledge in software
- Windows
- Word
- Excel
- Power Point
- Multitasking
- Excellent communication
- Public speaking
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Retail Sales Commission Associate- Fine Jewelry
Macy's Puerto Rico Inc.
09.2023 - Current
Sales Associate- At Your Service Area
Macy's puerto Rico Inc.
01.2021 - 02.2022
Cashier and Grocery
Supermercados Plaza
01.2021 - 12.2021
Waiter
Terapia Bar and Grill
01.2020 - 12.2020
Bartender
Sunset bar and Grill
01.2019 - 12.2019
Waiter
Vistas Restaurant & Cocktail Lounge
01.2018 - 12.2018
Waiter
Afuera a la parrilla Restaurant
01.2018 - 12.2018
Bachelor’s Degree - Chemistry
Pontifical Catolic University of Puerto Rico
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