Ann Marie Minervini
North Palm Beach,FL
Summary
Experienced with fine jewelry sales that require in-depth knowledge of gemstones and precious metals. Utilizes superior customer service skills to guide clients through purchasing decisions and ensure satisfaction. Track record of building lasting client relationships and achieving sales targets through personalized service and expert advice.
Overview
17
17
years of professional experience
Work History
Fine Jewelry Sales Associate
Bloomingdale's
11.2022 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Informed customers of current store promotions to encourage additional sales purchases.
- Exceeded monthly sales goals consistently by employing effective upselling techniques and offering tailored solutions for clients'' needs.
- Contributed to a positive work environment by fostering teamwork, open communication, and mutual respect among colleagues.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Working with Designer Brands: Marco Bicego, Roberto Coin, David Yurman, Nina Gilin, Ippolia & Bloomigales Luxe Diamonds.
Food and Beverage Manager
Marriott Beach Resort
03.2018 - 03.2021
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Day to Day operations responsible for leading the F&B team Ensuring high quality customer service to resort guests.
- Reservations and party planner.
Restaurant Manager
Carmines La Trattoria
01.2008 - 01.2018
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Reservations, party planner, daily floor plans and staff scheduling.
- Provided excellent dining room customer service.
Education
Real Estate
School of Real Estate
03.2005
Skills
- Cash Handling
- Retail Sales
- Product Knowledge
- Team Development
- Excellent Customer Service
- Team Player
Timeline
Fine Jewelry Sales Associate
Bloomingdale's
11.2022 - Current
Food and Beverage Manager
Marriott Beach Resort
03.2018 - 03.2021
Restaurant Manager
Carmines La Trattoria
01.2008 - 01.2018
Real Estate
School of Real Estate
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