Danny Castillo
Miramar,FL
Summary
Proven achiever in retail environments, I excelled at Macy's Department Store by driving sales through expert product knowledge and superior customer service. Skilled in cash handling and team development, I significantly contributed to store performance by enhancing product visibility and customer satisfaction. My approach consistently led to achieving and surpassing sales goals.
Overview
11
11
years of professional experience
Work History
Fine Jewelry Sales Associate
Macys Department Store
09.2019 - 02.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Merchandising Associate
Fossil Group Inc.
11.2015 - 10.2018
- Improved product visibility by creating eye-catching merchandise displays.
- Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
- Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
- Increased overall store performance with consistent attention to detail in visual merchandising efforts.
Jewelry Sales Associate
Macys Department Store
09.2012 - 01.2015
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
Sales Associate
Madrag Clothing Store
08.2010 - 08.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate Of Science Degree - Massage Therapist
Dade Medical College
Miami, FL06.2011
Skills
- Cash Handling
- Retail Sales
- Product Knowledge
- Team Development
Timeline
Fine Jewelry Sales Associate
Macys Department Store
09.2019 - 02.2021
Merchandising Associate
Fossil Group Inc.
11.2015 - 10.2018
Jewelry Sales Associate
Macys Department Store
09.2012 - 01.2015
Sales Associate
Madrag Clothing Store
08.2010 - 08.2012
Associate Of Science Degree - Massage Therapist
Dade Medical College
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