Gilan Natalie Harbert
Oxford,USA
Summary
Results-driven management professional with proven leadership credentials. Experience directing all core operational functions, and consistent success in achieving revenue, profit, and operations growth goals. Experienced trainer and performance manager for interdisciplinary teams, including management. Quantifiable success in sales objectives. Sales & Marketing Initiatives/Regulatory Compliance/Strategic Planning Staff Development/New Program Development.
Overview
30
30
years of professional experience
1
1
Certification
Work History
SENIOR MANAGER
Beaus Grillery
Bloomfield Hills, Michigan
04.2024 - Current
- Managed inventory, ordering, and receiving of liquor, beer, and wine to ensure stock availability.
- Led daily operations to enhance efficiency in restaurant service and customer satisfaction.
- Coordinated weekly schedules for all front-of-house employees to optimize staffing.
- Conducted hiring, training, and development for front-of-house staff to improve team performance.
- Oversaw compliance with safety and sanitation standards to maintain health regulations.
- Resolved customer complaints promptly to uphold satisfaction levels.
- Facilitated daily pre-shift meetings to review specials and operational updates with staff.
ACCOUNTING MANAGER
Harbert & Company
Oxford, Michigan
09.2023 - Current
- Assisted in the preparation of monthly financial statements and reports.
- Performed account analysis and reconciliations, including bank statements and inter-company general ledger accounts.
- Maintained up-to-date knowledge of all current developments in taxation law, regulation, policy or practice.
- Reviewed and analyzed financial statements to identify tax liabilities and potential deductions.
- Ensured compliance with applicable laws and regulations regarding taxation matters.
- Helped clients integrate new tax software with accounting software.
OPERATING PARTNER
Fleming's Prime Steakhouse & Wine Bar
Birmingham, MI
01.2022 - 08.2023
- Developed and managed processes to ensure the efficient operation of the business.
- Created and executed strategies to improve operational efficiency and reduce costs.
- Organized meetings between internal teams and external partners and stakeholders as needed.
- Optimized resource utilization through effective scheduling and coordination of tasks.
- Provided leadership coaching and guidance to managers and team members on best practices for success in their roles.
- Ensured compliance with applicable laws, regulations, standards, policies and procedures.
- Oversaw successful customer relations and quality control programs.
- Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
DIRECTOR TRANSPORTATION SERVICES
J&B Solutions Transportation Brokerage
Atlanta, Ga
09.2016 - 01.2022
- Create loads, set appointments for broker freight, dispatch, track and trace loads; problem solve issues and resolve/communicate to service customer.
- Schedule and dispatch loads while ensuring compliance of Federal, State and location regulations.
- Monitored spending to ensure that expenses are consistent with approved budgets.
- Directed investigations to verify and resolve customer or shipper complaints.
- Analyzed operational performance and implemented plans to attain organizational and financial goals.
- Contacted private individuals or businesses by telephone to solicit sales.
PROPRIETOR/MANAGING PARTNER
OUTBACK STEAKHOUSE
Hyattsville, MD
11.2012 - 07.2016
- Plan, supervise and coordinate the daily operations of Food & Beverage outlet.
- Implement training manuals and supervise training of employees.
- Supervise and assist as necessary with all operations, which may include: line set-up and restocking; food preparation, customer service; cleaning and organizing cooking, service and dining area; dishwashing; bartending, menu development, large party reservations etc.
- Prepare a variety of administrative/operations reports and records; timesheets, daily staffing reports, inventories, cash reports etc.
- Monitor daily liquor and protein counts and verify accuracy through POS system.
- Engaging and managing internal and external expectations by building strong relationships; communicating issues; conducting reviews and meetings, problem solving and participating in and leading in cross functional.
GENERAL MANAGER
OLIVE GARDEN ITALIAN RESTAURANTS
McDonough, GA
11.1995 - 10.2012
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Trained, managed and motivated employees to promote professional skill development.
- Facilitated monthly workshops to share best practices to optimize productivity.
- Participated in organizational transformation and implementation activities to monitor corporate restructures.
- Designed sales and service strategies to improve revenue and retention.
- Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
Education
Culinary Arts -
Riserva Di Fizzano Culinary Institute
Tuscany, ItalyLeadership Excellence Program -
Rollins College
FLGraduate -
Culinary Institute of Tuscany
ItalyBusiness management Training -
Dale Carnegie
Tampa, FLSkills
- Microsoft Office products
- Writing a business budget monthly
- P&L expert
- POS/POSI/Toast
- Health codes compliance
- Private dining event coordinator
- Business development expertise
- Financial administration abilities
- Fine dining , casual dining, scratch kitchen
- Safety and sanitation expertise
- Purchasing
- Cost control and tracking
- Training and development
- ServSafe certified
- Inventory management
- Staff training
- Operational efficiency
- Team leadership
- Problem solving
- Effective communication
- Scheduling coordination
- Labor management
- Employee retention
- Full service restaurant background
Certification
- ANSI Food Handler Certification
- OSHA Covid-19 Awareness Certified
Phone
678, 9082857
Timeline
SENIOR MANAGER
Beaus Grillery
04.2024 - Current
ACCOUNTING MANAGER
Harbert & Company
09.2023 - Current
OPERATING PARTNER
Fleming's Prime Steakhouse & Wine Bar
01.2022 - 08.2023
DIRECTOR TRANSPORTATION SERVICES
J&B Solutions Transportation Brokerage
09.2016 - 01.2022
PROPRIETOR/MANAGING PARTNER
OUTBACK STEAKHOUSE
11.2012 - 07.2016
GENERAL MANAGER
OLIVE GARDEN ITALIAN RESTAURANTS
11.1995 - 10.2012
Culinary Arts -
Riserva Di Fizzano Culinary Institute
Leadership Excellence Program -
Rollins College
Graduate -
Culinary Institute of Tuscany
Business management Training -
Dale Carnegie