GILBANY SANTANA
New York
Summary
Motivated and tech-savvy college student with strong communication skills, a reliable work ethic, and hands-on experience in customer service, safety supervision, and problem-solving. Known for staying calm under pressure, connecting well with diverse customers, and providing clear, helpful guidance. Passionate about technology and excited to bring a positive attitude, professionalism, and a customer-first approach to a fast-paced retail environment.
Overview
7
7
years of professional experience
Work History
Front Desk • Porter • Lifeguard
The Wright Fit (The Aldyn Residential Building)
10.2025 - Current
- Provide exceptional customer service to residents and guests across multiple luxury residential buildings.
- Manage front desk operations including check-ins, access control, and handling inquiries.
- Support lifeguard duties by monitoring pool safety.
- Perform porter responsibilities such as maintaining cleanliness of common areas.
- Communicate effectively with residents, staff, and management.
- Maintained cleanliness and organization of common areas to enhance resident satisfaction.
Lifeguard
Iowa Sports
12.2023 - 09.2025
- Maintained a safe and welcoming environment.
- Monitored pool activity and ensured safety.
- Assisted swimmers and enforced guidelines.
- Performed opening/closing duties.
Lifeguard
LIVunLtd
10.2021 - 12.2022
- Supervised swimming areas to prevent accidents.
- Conducted inspections of pool conditions and equipment.
- Collaborated effectively with team members.
- Monitored pool activities to ensure safety and adherence to regulations.
- Performed rescues and provided first aid during emergencies.
Office Assistant
Summer Youth Employment Program
07.2018 - 08.2018
- Supported classroom and office operations.
- Managed phone communication.
- Created flyers and performed clerical tasks.
- Managed scheduling and coordination of daily activities for youth participants.
- Assisted in preparing and organizing program materials and resources.
Education
Bachelor of Fine Arts - Graphic Design
Borough of Manhattan Community College
New York (City), NYHigh School Diploma -
Inwood Early College For Health & Information Technologies
New York, NY01.2022
Skills
- Customer service
- Apple ecosystem familiarity
- Troubleshooting ability
- Microsoft Word & Excel
- Works well under pressure
- Detail-oriented and organized
- Strong work ethic
- Problem-solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk • Porter • Lifeguard
The Wright Fit (The Aldyn Residential Building)
10.2025 - Current
Lifeguard
Iowa Sports
12.2023 - 09.2025
Lifeguard
LIVunLtd
10.2021 - 12.2022
Office Assistant
Summer Youth Employment Program
07.2018 - 08.2018
Bachelor of Fine Arts - Graphic Design
Borough of Manhattan Community College
High School Diploma -
Inwood Early College For Health & Information Technologies