Gilbert Gil
San Antonio,TX
Summary
Results-oriented professional with expertise in process optimization, team training, and customer service. Specializes in enhancing operational efficiency and ensuring compliance in tax processing. Known for mentoring teams, implementing workflow improvements, and maintaining high service standards. Strong communication and problem-solving skills contribute to effective collaboration and improved outcomes in fast-paced environments.
Overview
2
2
Languages
20
20
years of professional experience
Work History
LEAD PROCESSOR
BEXAR COUNTY TAX COLLECTOR
San Antonio, Texas
08.2016 - Current
- Processed property tax payments efficiently for Bexar County residents.
- Maintained accurate records of transactions and processed daily deposits.
- Assisted team members in resolving customer inquiries and issues promptly.
- Monitored workflow to ensure timely processing of tax documents and payments.
- Collaborated with departments to streamline processes and improve service delivery.
- Trained new staff on procedures and best practices for tax processing tasks.
- Implemented changes to enhance efficiency in document handling and processing systems.
- Supported audits by providing necessary documentation and detailed reports.
- Assessed customer needs and delivered tailored solutions to enhance satisfaction.
- Evaluated employee performance regularly and provided constructive feedback.
- Ensured compliance with relevant laws, regulations and industry standards.
- Managed daily workflow by assigning tasks to team members based on their skillset and availability.
- Analyzed current processes and recommended improvements based on best practices.
- Verified accuracy and completeness of data entry into system.
- Guided junior processors on complex tasks.
- Conducted training sessions for staff on proper use of processing equipment and software applications.
- Resolved escalated customer inquiries regarding document processing status.
- Analyzed customer feedback on document processing services, pinpointed improvement areas, and applied changes to enhance service quality.
- Performed quality assurance checks on all processed documents before release.
- Audited documents for accuracy prior to submission.
- Ensured compliance with company policies, procedures and regulations related to document processing.
- Coordinated with other departments to ensure that documents are processed correctly according to established standards.
- Assisted in the development of new procedures for document processing.
- Completed quality assurance testing on goods and products.
- Scanned barcodes and processed merchandise by moving to proper areas.
- Processed documents to ensure accuracy in record-keeping and compliance with standards. to maintain records and files.
- Organized and filed paperwork according to standard operating procedures. according to standard operating procedures and entered data points into tracking system.
- Processed and staged orders to complete shipments.
- Assessed orders by verifying product specifications and packaging details. by checking for appropriate product specifications, labels and packaging and making adjustments.
- Reviewed order forms to prepare orders for processing.
- Located, packed and shipped products to fulfill online orders.
- Maintained proper product storage and organized warehouse inventory.
- Managed outgoing shipments by setting up documents, boxing items and staging deliveries.
- Participated in training sessions to stay updated on industry regulations and technology.
- Offered administrative support to capture and transfer information for storage, processing or transmitting.
- Managed multiple applications simultaneously, prioritizing tasks to meet deadlines.
- Coordinated with applicants to gather missing information or documents.
- Maintained a database of applicant information, processing stages, and outcomes.
- Responded to inquiries from applicants and internal teams regarding processing status and decisions.
- Communicated status updates and decisions to applicants in a timely manner.
- Assisted in the development and implementation of processing procedures to improve efficiency.
- Ensured compliance with federal, state, and company policies throughout the processing cycle.
- Entered data from applications into processing software, maintaining high data integrity.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
Security Officer
Blue Armor Security
San Antonio, Texas
04.2015 - 08.2016
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Conducted regular patrols to identify potential security risks and hazards.
- Monitored surveillance cameras and responded to suspicious activity.
- Monitored premises and recorded activity in daily officer reports.
- Responded promptly to alarms and incidents, maintaining a calm demeanor.
- Responded to alarms and conducted investigations.
- Investigated all reported incidents of theft or vandalism on premises.
- Identified suspicious activity to determine appropriate response.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Collaborated with local law enforcement during emergency situations and investigations.
- Trained new staff on safety procedures, policies, and emergency response protocols.
- Performed first aid and CPR during emergency situations.
- Utilized strong problem-solving skills to efficiently resolve issues.
- Collaborated with diverse coworkers to accomplish goals and address product and service-related issues.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Performed routine maintenance and repair tasks on equipment to ensure optimal performance.
- Managed inventory and supplies to ensure materials were available.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Observed patrons and customers to quickly address security situations.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Monitored CCTV systems to ensure safety and security of premises.
Resident Assistant
Crosspoint
San Antonio, Texas
10.2013 - 03.2015
- Facilitated community events to enhance resident engagement and interaction.
- Assisted residents with daily activities, ensuring timely support for individual needs.
- Educated residents on policies and procedures to ensure compliance and safety.
- Supervised and monitored activities of residents in the dormitory to ensure compliance with rules and regulations.
- Assisted in the enforcement of residence hall policies to ensure a safe and respectful community.
- Responded to emergency situations within the residence hall.
- Served as a first responder to emergencies, implementing crisis management protocols efficiently.
- Coordinated administrative tasks, including maintenance requests, room changes, and incident reports, to streamline operations.
- Monitored common areas for cleanliness and safety, reporting issues.
- Maintained accurate records of incidents that occurred in the residence hall.
- Supervised medication administration, personal hygiene, and other activities of daily living.
- Implemented educational programs focusing on personal development topics such as study skills, time management, stress management.
- Welcomed new residents and oriented them to community resources for a smoother transition.
- Conducted regular room inspections to ensure compliance with housing policies.
- Conducted regular rounds to keep residents and areas safe and secure.
- Administered disciplinary and corrective actions.
Manager
EDC MOVING SYSTEMS
San Antonio, Texas
07.2009 - 09.2013
- Managed daily operations to ensure smooth workflow in moving services.
- Coordinated logistics for residential and commercial moving tasks to ensure timely and efficient service delivery.
- Implemented process improvements to enhance service efficiency.
- Developed schedules to optimize resource allocation across projects.
- Evaluated staff performance regularly and addressed issues to enhance team effectiveness.
- Trained and supervised staff on safety protocols and equipment usage.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Provided leadership during times of organizational change or crisis situations.
- Resolved customer complaints and issues promptly to uphold brand image and customer satisfaction.
- Monitored inventory levels and ordered supplies.
- Established processes to ensure efficient workflow throughout the organization.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Manger
EDC Moving Systems
San Antonio, Texas
06.2007 - 06.2008
- Managed daily operations of moving logistics and scheduling.
- Coordinated team assignments and ensured timely completion of tasks.
- Implemented process improvements to enhance workflow efficiency.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Trained new employees on safety protocols and operational procedures.
- Oversaw inventory management and tracked equipment usage effectively.
- Conducted performance reviews for team members.
- Provided leadership during times of organizational change or crisis situations.
- Implemented quality control measures to uphold company standards.
Cook Shift Leader
Bill Millers BBQ
San Antonio, Texas
05.2006 - 09.2006
- Supervised kitchen staff during busy shifts to ensure efficient food preparation.
- Supervised all aspects of the kitchen operations including inventory control and ordering of supplies.
- Trained new team members on food safety and cooking procedures.
- Trained new cooks on proper food handling techniques.
- Coordinated meal service to maintain quality and timely delivery of orders.
- Prepared and cooked menu items according to established recipes and standards.
- Followed recipes and procedures to prepare, season and cook food products.
- Cut, chopped, and sliced meat and produce for meal preparation in the kitchen. to prepare for cooking.
- Maintained cleanliness and organization of the kitchen area following health regulations.
- Ensured kitchen staff followed health and safety regulations.
- Managed inventory levels, ensuring fresh ingredients were available for daily operations.
- Reviewed food orders to verify accuracy before they were sent out.
- Resolved customer complaints in a timely manner.
- Maintained up-to-date knowledge of menu items, ingredients, and recipes.
- Inspected equipment and ensured it was properly maintained by kitchen staff.
- Placed orders for food and supplies used for preparing and cooking meals.
Education
High School Diploma -
LUTHER BURBANK HIGH SCHOOL
1002 EDWARDS, SAN ANTONIO TEXAS 7820406-2009
Skills
- Tax processing
- Compliance assurance
- Quality control
- Workflow management
- Record keeping
- Data management
- Data entry
- Document control
- Process auditing
- Document review
- Reports analysis
- Compliance monitoring
- Quality assurance standards
- Workflow optimization
- Inventory monitoring
- Product inspection
- Time management
- Problem solving
- Team leadership
- Employee training
- Customer service
- Interpersonal communication
- Teamwork and collaboration
- Attention to detail
- Multitasking and organizing
- Organizational skills
- Critical thinking
- Microsoft Excel
- Critical thinking
- Data file transferring
- Paperwork management
- Work order review
- Organizational skills
- Task prioritization
Languages
Spanish
Professional
English
Professional
Timeline
LEAD PROCESSOR
BEXAR COUNTY TAX COLLECTOR
08.2016 - Current
Security Officer
Blue Armor Security
04.2015 - 08.2016
Resident Assistant
Crosspoint
10.2013 - 03.2015
Manager
EDC MOVING SYSTEMS
07.2009 - 09.2013
Manger
EDC Moving Systems
06.2007 - 06.2008
Cook Shift Leader
Bill Millers BBQ
05.2006 - 09.2006
High School Diploma -
LUTHER BURBANK HIGH SCHOOL