Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mireya Mendoza

Chicago,IL

Summary

Customer service expertise and good multitasking abilities. Motivated to positively impact business operations by effortlessly coordinating records, paperwork, and payments. Well-organized administrative professional adept at smoothly answering customer questions and directing inquiries. Lead Processor with specialized experience in managing processing operations. Skilled in ensuring seamless workflow, Known for strong leadership and problem-solving abilities.

Overview

12
12
years of professional experience

Work History

Lead Processor

Lyneer Staffing
Arlington Heights, IL
09.2023 - Current
  • Conducted daily orientation sessions for incoming team members.
  • Monitored hourly performance to ensure goals were consistently met.
  • Maintained a steady flow of mail for continual processing.
  • Maintained correct labeling throughout the process.
  • Make sure to have an organization with mail that wasn't able to process. Locate them in the correct department.

Processor

Lyneer Staffing
Arlington Heights, IL
09.2022 - 09.2023
  • Each hour, I had to meet the goal of 400 pieces per hour.
  • When scanning a package, I had to make sure the label was put on correctly.
  • If there were any packages that were damaged, I will make sure not to process them and locate them in my reject car.

Receptionist

Edoc communications
Mount prospect, Illinois
02.2019 - 03.2020
  • Managed complex schedules, including coordinating appointments and documenting updates in QuickBooks and Heidelberg Prinect Software
  • Answered questions regarding label pricing and policies
  • Developed and maintained hardcopy and digital filing systems
  • Monitored lobby access and completed opening and closing duties
  • Kept business finances current and accurate by inputting new transactions and reconciling accounts
  • Maintained and reconciled accounts, including processing invoices and payments
  • Analyzed financial records, statements, and reports to enforce accuracy and conformance to standards

Bindery Worker

edoc communication
Mount Prospect, IL
05.2016 - 02.2019
  • Read work orders to determine instructions and specifications for machine set-up.
  • Communicated with staff coordinate work, maintain efficiency and achieve production targets.
  • Repaired damaged books by restitching spines, replacing covers.
  • Stacked completed books into boxes or crates ready for shipping or storage.
  • Wrapped finished products in protective packaging prior to distribution.

Telephone operator

El Ranchito
Chicago, Illinois
07.2013 - 06.2016
  • Followed up on open calls to offer additional assistance and close out issues based on food orders, will give options to remake order or have restaurant credit for next purchase
  • Assisted callers with diverse requests by providing timely and accurate information
  • Stayed busy during slow work periods, frequently handling work space clean and inventory stock
  • Served customers by going above-and-beyond to offer exceptional support for all needs
  • Making sure delivery drivers were getting payed at the end of their shift

Education

High School -

Marta Ramirez Computer Science Charter School
Chicago
07.2009

Skills

  • Multi-line phone system operation
  • Microsoft Office
  • Payment processes
  • Performance monitoring
  • Office supply inventory control
  • Visitor check-in
  • Receptionist
  • Mail processing
  • Labeling accuracy
  • Mail sorting

Languages

Spanish
Professional
English
Professional

Timeline

Lead Processor

Lyneer Staffing
09.2023 - Current

Processor

Lyneer Staffing
09.2022 - 09.2023

Receptionist

Edoc communications
02.2019 - 03.2020

Bindery Worker

edoc communication
05.2016 - 02.2019

Telephone operator

El Ranchito
07.2013 - 06.2016

High School -

Marta Ramirez Computer Science Charter School

Similar Profiles

CREATE PROFILE
Mireya Mendoza