Gilbert Gooch-Smith

• I only do this part time for Music festivals a couple times a year.
• Recorded incident reports with detailed accounts of occurrences.
• Conducted regular patrols of facility to detect and deter security threats.
• Coordinated with security personnel or other departments to establish safety of visitors and staff.
• Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.

• Managed and motivated employees to be productive and engaged in work.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

• Accomplished multiple tasks within established timeframes.
• Cross-trained existing employees to maximize team agility and performance.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

• Prepared meals and snacks and fed clients.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Enhanced the quality of life for special needs individuals by providing personalized care and attention.
• Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.

Honorable Discharge