Juan Cortes
Chicago,IL
Summary
Proven leader in security and conservation with a track record of enhancing safety and efficiency at Allied Universal Security Services. Skilled in CCTV monitoring and conflict resolution, adept at team leadership and fostering collaborative environments. Achieved significant reductions in security incidents through strategic planning and effective staff training. Demonstrates critical thinking and a goal-oriented approach to problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Supervisor
Allied Universal Security Services
Los Angeles, CA
02.2024 - 10.2025
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Enhanced team performance by implementing effective leadership and communication strategies.
- Provided exceptional customer service by addressing inquiries quickly and professionally.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Provided ongoing training for staff members on key aspects of physical security principles, such as control systems or situational awareness techniques during routine operations.
- Participated in the hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build an effective team.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Collaborated with management to develop security policies and procedures.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
Security Officer
Allied Universal Security
Los Angeles
04.2022 - 02.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Issued access cards to authorized personnel to monitor access points.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Monitored CCTV cameras and alarm systems for security breaches.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Security Officer
Inter-Con Security Systems Inc.
Santa Monica, CA
12.2022 - 06.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Conservation Corps Member
Los Angeles Conservation Corps
Los Angeles, CA
07.2019 - 01.2022
- Strengthened professional communication abilities through engaging with the public, presenting project updates, and reporting findings to supervisors.
- Developed teamwork skills by collaborating effectively within diverse crews during physically demanding projects.
- Managed resources responsibly by adhering to budgetary constraints and implementing best practices for waste reduction.
- Increased ecosystem health by conducting regular monitoring of plant and animal populations.
- Assisted with recruitment efforts for future Corps members by representing the organization at job fairs, community events, and other outreach activities.
- Demonstrated adaptability in responding to changing project priorities or unforeseen challenges while completing assigned tasks efficiently under tight deadlines.
- Preserved historical structures on public lands through careful maintenance and repair work.
- Organized and detail-oriented with a strong work ethic.
Education
High School Diploma -
Saito High School
Los Angeles, CASkills
- Team Leadership
- CCTV Monitoring
- Staff Management
- Security personnel training
- Safety and security procedures
- Security management
- Security team management
- Skilled in conflict resolution
- Surveillance
- Relationship building and management
- Outdoor Leadership
- Tool Maintenance
- Equipment Operation
- Project Implementation
- Quality grading
- Goal-Oriented
- Complex Problem-Solving
- Strategic Planning
- Process Improvement
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Calm Under Pressure
- Active Listening
- Decision-Making
- Problem Resolution
- Customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
References
Edwin- Maintenance manager
(213) 344-7983
Jannin Bravo- Program Manager
(872) 814-9239
Certification
PERC Card
20-hour security training certificate
Timeline
Security Supervisor
Allied Universal Security Services
02.2024 - 10.2025
Security Officer
Inter-Con Security Systems Inc.
12.2022 - 06.2023
Security Officer
Allied Universal Security
04.2022 - 02.2024
Conservation Corps Member
Los Angeles Conservation Corps
07.2019 - 01.2022
High School Diploma -
Saito High School