Jean Hudson Durane
Miami,FL
Summary
Experienced Front desk agent and Security Supervisor with 7+ years in the industry. Proven track record of successfully managing a team while implementing security protocols and protocols to protect personnel and property. Seeking a challenging security management role where I leverage my experience in incident response, security training, and policy development to create a resilient security ecosystem. I can conduct security assessments, streamline processes, and ensure regulatory compliance. Contribute to the organization’s growth and stability. My comprehensive knowledge of security best practices, compliance, and emergency response strategies as a dedicated security manager committed to safeguarding organizational interests. Will help maintain a secure and thriving environment.
Overview
9
9
years of professional experience
Work History
Security Supervisor
allied universal security
06.2024 - Current
- Security Supervisor in charge of (1) Security Officers
- Acted as the Overnight (MOD) Manager on Duty for the resort.
- Handled and resolved all guest complaints and inquiries for the condominium.
- Investigated all accidents/incidents on the overnight shift pertaining to Missing property, property damage, injuries and more.
- Patrolled and secured the interior and exterior of the hotel.
- Assisted guests with lost and found inquiries.
- Reviewed reports and logs for accuracy and detail.
- Develop and provide security awareness and other security education.
- Programs.
- Develop, implement, and maintain a communications security program.
Front Desk Receptionist
La Perla Condominium
Sunny Isles Beach
01.2025 - 03.2026
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated communication between guests and management, addressing inquiries and resolving issues effectively.
- Maintained organized scheduling for appointments, deliveries, and maintenance requests to maximize efficiency.
- Implemented standard operating procedures to enhance customer service quality and operational consistency.
- Developed positive relationships with residents by actively engaging in problem-solving and community events coordination.
- Streamlined administrative tasks by utilizing property management software for resident records and communication tracking.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Completed all tasks in compliance with company policies and procedures.
Security Supervisor
Top Guard and investigation services inc
06.2018 - 06.2024
- Demonstrated successful management of a team of 9 security personnel in a fast-paced retail environment.
- Developed and implemented comprehensive security protocols to ensure the safety of customers and employees.
- Monitored and evaluated the performance of security personnel, and provided training and guidance to improve their effectiveness.
- Manages and supervises all units within the Security Department, such as fire control Room, command center, and loading docks as applicable to the job site. May generate work.
- Orders and attached paperwork for extra security coverage requests.
- Responds to minor incidents (internal to security professionals and/or external to client) Location. That occurs, ensuring appropriate action is taken, all reports are properly.
- Completed, and appropriate parties are notified in a timely manner.
- Maintain a solid stream of communication between my unit and other units.
- Secure/protect a building complex, hotel condo. Valued at over $100 million.
- Monitor our 150 security cameras and make sure they’re working properly.
- Kept my Superior informed on any unusual events or happenings. Interacted politely with guests, helped resolve disputes.
Manager
Mac donald
09.2017 - 02.2019
Education
High School Diploma - criminal investigation
Miami Dade College
01-2023
Skills
- Security operations - Expert
- Surveillance skills - Expert
- Leadership abilities - Expert
- Communication skills - Expert
- Team building - Expert
- Problem solving - Expert
- Time management - Expert
- Leadership - Expert
- Creativity - Expert
- Teamwork - Expert
- Investigative experience - Expert
- Attention to detail - Expert
- Communication - Expert
- Problem-solving - Expert
- Computer literacy - Expert
- First Aid & CPR Certified - Expert
- Team leadership
- CCTV monitoring
- Safety and security procedures
- Security team management
- Daily incident reporting
- Emergency response
- Safety and security regulations
- Skilled in conflict resolution
- Personnel supervision
Languages
French - Very Good
English - Very Good
Haitian Creole - Very Good
Spanish - Fluent
Timeline
Front Desk Receptionist
La Perla Condominium
01.2025 - 03.2026
Security Supervisor
allied universal security
06.2024 - Current
Security Supervisor
Top Guard and investigation services inc
06.2018 - 06.2024
Manager
Mac donald
09.2017 - 02.2019
High School Diploma - criminal investigation
Miami Dade College