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Ricky Smith
Louisville,KY
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work Preference
Job Search Status
Networking onlyDesired Job Title
Security SupervisorSales CoordinatorSales RepresentativeSenior Sales ConsultantAccount ManagerWork History
Security Supervisor
Allied Universal Security Services
Louisville, KY
08.2023 - Current
- Supervised security personnel, ensuring adherence to protocols and safety standards.
- Conducted regular patrols to monitor premises and identify potential security risks.
- Developed and implemented training programs for new security staff, enhancing operational efficiency.
- Coordinated incident response efforts, effectively resolving conflicts and minimizing disruptions.
- Analyzed security reports to identify trends, recommending improvements for enhanced safety measures.
- Collaborated with law enforcement during investigations, providing necessary documentation and support.
- Managed access control systems, ensuring secure entry points aligned with company policies.
- Maintained detailed logs of incidents and daily activities, supporting operational accountability and transparency.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
Sales Coordinator
TQL
Louisville, KY
09.2022 - 07.2023
- Coordinated logistics and scheduling for sales team, ensuring timely communication with clients and vendors.
- Managed customer inquiries and provided support, enhancing overall client satisfaction and retention.
- Assisted in preparing sales reports using CRM software, improving accuracy of data analysis for management.
- Developed and maintained comprehensive product knowledge to effectively support sales initiatives and training sessions.
- Collaborated with cross-functional teams to facilitate seamless execution of promotional campaigns and events.
- Analyzed market trends to identify potential opportunities, contributing to strategic decision-making processes within the sales department.
Sales Representative
Spectrum Voice Over IP
Louisville, KY
12.2020 - 06.2021
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Executed sales strategies to exceed monthly targets and drive revenue growth.
- Analyzed market trends to identify new business opportunities and tailor solutions.
- Collaborated with cross-functional teams to streamline communication and improve service delivery.
- Monitored competitor activity to adjust sales tactics and maintain competitive edge.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Senior Sales Consultant
Clayton Homes Of Louisville
Louisville, KY
06.2017 - 07.2019
- Developed tailored sales strategies to meet customer needs and increase home purchases.
- Conducted market analysis to identify trends and optimize product offerings.
- Trained and mentored junior sales consultants, enhancing team performance.
- Fostered relationships with clients, ensuring high levels of satisfaction and repeat business.
- Coordinated sales presentations tailored specifically for individual clients'' needs and preferences.
- Utilized CRM software to track leads, monitor progress, and maintain accurate records of all client interactions.
- Trained personnel in proven consultative sales approaches, as well as sales and follow-up processes.
Account Manager
Clayton Homes
Maryville, TN
01.2015 - 05.2017
- Managed client relationships, ensuring satisfaction and retention through effective communication and service delivery.
- Developed tailored solutions to meet client needs, enhancing account growth and loyalty.
- Collaborated with cross-functional teams to streamline processes and improve customer experience.
- Conducted regular account reviews, identifying opportunities for upselling and cross-selling products.
- Implemented feedback mechanisms for continuous improvement in service delivery and client engagement strategies.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Senior Sales Consultant
CarMax
Knoxville, TN
01.2014 - 11.2016
- Collaborated with management to streamline sales processes and improve efficiency.
- Implemented customer feedback mechanisms to refine sales techniques and offerings.
- Led initiatives for promotional events, boosting visibility and attracting potential buyers.
- Analyzed sales data to drive decision-making and improve overall revenue generation.
- Established strong client relationships for increased customer loyalty and repeat business.
- Mentored junior sales consultants, providing guidance and support for career growth.
- Organized and attended industry events, strengthening brand presence within the marketplace.
- Identified prospects through cold calling, social media and trade publications.
Recruiting Supervisor (Center Commander)
United States Army Recruiting Command
Tifton, GA
06.2012 - 12.2013
- Navigated diverse waterways while ensuring crew safety and operational efficiency.
- Conducted regular inspections and maintenance of vessels to uphold safety standards.
- Coordinated logistics for missions, optimizing transport routes and schedules.
- Trained junior crew members on navigation protocols and emergency procedures.
- Developed training programs for new recruiters to enhance skills and performance.
- Implemented strategic outreach initiatives to attract diverse candidate pools.
- Analyzed recruitment metrics to improve hiring processes and reduce time-to-fill positions.
- Collaborated with command leadership to align recruiting strategies with organizational goals.
- Conducted performance evaluations for recruiting staff, providing mentorship and guidance.
- Streamlined applicant tracking system usage, enhancing efficiency in candidate management.
- Optimized talent pipeline management by leveraging data-driven insights to adjust recruiting methods accordingly.
- Continuously improved recruitment processes through regular feedback loops with hiring managers, candidates, and other stakeholders in the talent acquisition lifecycle.
Recruiting Supervisor (Center Commander)
US Army Recruiting Command
Detroit, MI
06.2008 - 06.2012
- Supervised recruitment staff, ensuring adherence to operational standards and protocols.
- Developed training programs aimed at enhancing recruitment techniques and team performance.
- Implemented strategic initiatives to streamline candidate sourcing processes and improve overall efficiency.
- Analyzed recruitment metrics to identify trends and optimize outreach strategies for talent acquisition.
- Mentored junior recruiters, fostering skill development and promoting a culture of continuous improvement.
- Established partnerships with local communities to enhance visibility and engagement in recruitment efforts.
- Developed strong partnerships with external agencies and vendors to expand candidate reach for hard-to-fill roles.
- Spearheaded campus recruiting events and career fairs to attract entry-level talent from diverse educational backgrounds across multiple disciplines.
- Managed a team of recruiters, providing mentorship, guidance, and performance feedback to foster professional growth and skill development.
Summary
A seasoned leader with expertise in all areas of management, recruitment, and program analysis. A proven record of unprecedented accomplishments. A history of the highest level of success managing a top recruiting force. Senior-level experience in executive decision-making, policy direction, strategic business planning, community relations, personnel management, research, and development. Committed to the highest levels of professional and personal excellence.
Education
Bachelor of Science - Management
Post University
Waterbury, CT 10.2020 - 08.2021
No Degree - Management
Post University
Waterbury, CT 03.2014 - 06.2016
Skills
- Team leadership
- CCTV monitoring
- Staff management
- Security personnel training
- Security team management
- Daily incident reporting
- Emergency response
- Skilled in conflict resolution
- Personnel supervision
- Security screening
- Risk analysis
- Policy enforcement
- Incident investigation
- Relationship building and management
- Asset protection
- Audit compliance
- Regulatory compliance
- Background investigations
- AED certified
- CPR and child CPR training
- Operational effectiveness
- Microsoft office
- Team management
- Strategic leadership
- Operational planning
- Training facilitation
- Staff development
- Problem analysis
- Teamwork and collaboration
- Time management
- Leadership skills
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Interpersonal skills
- Sales consultation
- Salesforce proficiency
- Social media
- New business development
- CRM software
- Business development
- Sales process management
- Sales analysis
- Market research
- Marketing strategy
- Online marketing
- Pipeline management
- High quality presentations
- Lead generation
- Team building
- Objection handling
- Sales planning
- Customer retention
- Closing techniques
- Performance management
- Upselling strategies
- Relationship selling
- Sales closing
- Revenue generation
- Sales pipeline development
- Account penetration
Accomplishments
• Awarded Security Supervisor of the month on January 2024
• Clayton Homes of Louisville, January 2018 Top Sales Consultant.
• Clayton Homes Corporate, ACE Award recipient.
• Awarded CarMax Hero (2X) for customer focused service (Individual).
• Earned CarMax President's club membership, October 2015.
• Over $2 million in individual sales and services while employed with CarMax.
•Army Reserve Production Center 1st Qtr FY(Fiscal Year) 2012 (Recruiting Center).
• Top Recruit Retention Center 2nd and 3rd Qtr FY 2013 (Recruiting Center).
• 1st Qtr FY 2012 Top Volume Center (Recruiting Center).
• 3rd Qtr FY 2011 Top Retention Center in Region (Recruiting Center).
• Glenn E Morale Award (Individual), Army Commendation Medal(Individual).
• Recognized as Top Center 1st Qtr FY 2008 in South-East U.S.(Center).
• Top Quality Recruiter 4th Qtr FY 2007(Individual).
• Gold Recruiting Ring(Individual), Army Accommodation Medal (Individual)
Interests
Sight-seeing
Volunteering
Networking
Timeline
Security Supervisor
Allied Universal Security Services
08.2023 - Current
Sales Coordinator
TQL
09.2022 - 07.2023
Sales Representative
Spectrum Voice Over IP
12.2020 - 06.2021
Bachelor of Science - Management
Post University
10.2020 - 08.2021
Senior Sales Consultant
Clayton Homes Of Louisville
06.2017 - 07.2019
Account Manager
Clayton Homes
01.2015 - 05.2017
No Degree - Management
Post University
03.2014 - 06.2016
Senior Sales Consultant
CarMax
01.2014 - 11.2016
Recruiting Supervisor (Center Commander)
United States Army Recruiting Command
06.2012 - 12.2013
Recruiting Supervisor (Center Commander)
US Army Recruiting Command
06.2008 - 06.2012