Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Gilbert Hero

North Miami Beach,FL

Summary

Quick learning and dependable professional with a lot of patience and ability to deescalate problematic circumstances. Great communicator with sales and customer service experience. Knowledgable once trained in a field, dedicated to working and excelling in preferred field.

Overview

3
3
years of professional experience

Work History

Server

Call Me Gaby
Aventura, FL
06.2024 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Provided exceptional service to high volume of daily customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Pool and Beach Sales Attendant

Acqualina Resort
Sunny Isles Beach, FL
03.2022 - 12.2023
  • Described equipment and explained use, operation, and care.
  • Maintained knowledge of sales and promotions, policies and security practices.
  • Greeted guests to determine wants or needs.
  • Answered hotel and merchandise questions, and led guests to wanted items.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Contacted new and existing guests and residents to outline benefits of products.
  • Adhered to company initiatives and achieved established goals.
  • Fostered relationships with guests and residents to expand base and retain business.

Education

High School Diploma -

Alonzo And Tracy Mourning High School
Miami, FL
06-2023

Associate of Arts - Psychology

Miami Dade College
Miami, FL

Skills

  • Bilingual English and Spanish
  • Fast Learner
  • Perform well in high-demand, fast-paced environments
  • Complaint Handling
  • Issue Escalation
  • Product Sales
  • Public Speaking
  • Presentation Skills
  • Customer Engagement
  • Company policy adherence
  • Sales abilities
  • Call and email handling
  • Technically adept
  • Physically coordinated
  • Physically strong
  • Mechanically Inclined
  • Warm calling experience
  • Projecting vocally

Accomplishments

  • Employee of the Month as an attendant at Acqualina Resort and Spa
  • Trained other employees after two weeks at all my work places

Timeline

Server

Call Me Gaby
06.2024 - Current

Pool and Beach Sales Attendant

Acqualina Resort
03.2022 - 12.2023

High School Diploma -

Alonzo And Tracy Mourning High School

Associate of Arts - Psychology

Miami Dade College

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Gilbert Hero