ULISES BUSTILLO
Naples
Summary
Recent graduate with a Bachelor of Science in Entrepreneurship and experience in high-volume customer service. Proven ability to enhance guest satisfaction through effective problem-solving and teamwork. Seeking an entry-level role in research or business operations to apply analytical thinking and creativity.
Overview
5
5
years of professional experience
Work History
Server
Yard House
Naples
11.2024 - Current
- Delivered professional guest service in high-volume dining environment, ensuring accuracy, composure, and attention to detail to enhance guest experience.
- Managed multiple tables by prioritizing guest needs and ensuring timely food and beverage delivery, contributing to overall dining satisfaction.
- Develop strong product knowledge of menu items, beer, wine, and cocktails to understand preferences and support informed guest choices.
- Collaborated with team members to run food and restock supplies, maintaining clean and organized workspace to support efficient service.
Server
Skillets
North Naples
01.2021 - Current
- Managed multiple tables during peak hours by prioritizing tasks and quickly resolving issues to uphold high service standards.
- Delivered attentive, personalized service to build guest relationships and ensure consistent dining experiences.
- Recorded and communicated orders accurately to minimize errors and facilitate smooth kitchen and service operations.
Education
Bachelor of Science - Entrepreneurship
Florida Gulf Coast University
Fort Myers, FL01-2025
Associate of Arts - General Studies
Florida SouthWestern State College
Naples, FL01-2023
Skills
- Guest service
- Relationship building
- Team collaboration
- Attention to detail
- Multitasking
- Time management
- Problem-solving
- Bilingual English Spanish
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Social media
- Accuracy
Core Skills
Market research, Competitor analysis, Customer insights, Business strategy, Entrepreneurship, Data organization, Microsoft Excel, PowerPoint, Word, Google Workspace, Website building, Bilingual in English and Spanish, Relationship building, Guest service, Team collaboration, Time management, Accuracy, Multitasking, Problem-solving, Attention to detail
Relevant Research And Business Projects
- Ikonic Organic Cafe / Ikonic Bakery Goods, Founder & Business Concept Developer, Researched customer interest in organic baked goods, healthier cafe products, sustainable packaging, and high-quality ingredients., Evaluated ingredient costs, packaging expenses, pricing, and customer expectations to improve business feasibility., Developed brand positioning focused on organic ingredients, sustainability, hospitality, and a welcoming customer experience.
- Entrepreneurship Coursework & Business Planning, Florida Gulf Coast University, Completed business planning projects involving target market research, competitor analysis, customer pain points, and strategy recommendations., Created presentations and written materials to communicate business ideas, research findings, and practical next steps.
Timeline
Server
Yard House
11.2024 - Current
Server
Skillets
01.2021 - Current
Bachelor of Science - Entrepreneurship
Florida Gulf Coast University
Associate of Arts - General Studies
Florida SouthWestern State College