Gilbert Lopez

• Handled Tax Payer inquiries and suggestions courteously and professionally.
• Updated account information to maintain Tax Payer records.
• Offered advice and assistance to Tax Payers, paying attention to special needs or wants.
• Clarified Tax Payer issues and determined root cause of problems to resolve issues on a case by case basis.
• Participated in team meetings and training sessions to stay informed on updates and changes regarding tax laws, regulations, and procedures.
• Investigated and resolved Tax Payer inquiries and complaints quickly.
• Updated databases to handle Tax Payer data.
• Identified and resolved discrepancies and errors in customer accounts.

Customer service and sales duties.

• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
• Proactively identified solutions for customers experiencing credit issues.
• Conducted research, gathered information from multiple sources and presented results.
• Compiled closing packages for drafting and presentation accuracy.
• 40 hours/week
• 40,000/year

• Greeted customers on lot and in showroom to answer questions about brand and available inventory.
• Responded to customer enquiries via telephone and email.
• Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
• Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
• 40 hours/week
• 35,000/year

• Created customized options and solutions to meet customer unique copy and printing needs.
• Operated copiers and printers, trimmed stock to special sizes, and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
• Performed daily maintenance to keep equipment in optimal working condition.
• Provided mounting and laminating support to preserve and protect documents and photos.
• Completed complex customer orders accurately and within quoted timeframe.
• Incorporated selling skills and product and service knowledge to meet customer needs.

• Photographed high-quality images for various print and digital projects.
• Digitally edited photos to enhance appearance.
• Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
• Edited, toned, captioned and uploaded photographs for publication.
• Archived photographs on computers and servers.
• Shot photographs in controlled lab, field and remote environments.
• Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
• 40 hours/week
• 25,000/year