Gilbert Mireles

Senior Sales Associate

Neiman Marcus Stores

10.2002 - Current

Trained, coached, and mentored new sales associates to fast track there sales for performance.
Met or exceeded sales objectives on consistent basis to drive company growth.
Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
Developed personal sales plans to increase market share, customer base and revenue.
Monitored personal sales performance to identify areas in need of improvement, implemented strategies to reduce customer issues.
Generated sales leads and cold called potential customers.
Greeted customers and provided product advice to increase sales.
Provided exceptional customer service to foster client loyalty and satisfaction.
Answered customer questions about products and services, helped locate merchandise, promoted key items with specific features.
Handled cash register operations and customer transactions to process payments using multiple revenue sources.
Participated in store meetings and product training sessions to understand and sell items.
Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
Processed and stocked merchandise in accordance with store standards.
Performed inventory control procedures to manage stock.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Kept detailed track of sales and customer information in company system.
Informed customers of promotions to increase sales productivity and volume.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Monitored service after sale and implemented quick and effective problem resolutions.
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.