Gilbert Moore
Mesa,AZ
Summary
Dedicated Consultant bringing dynamic skills in client oversight, issue resolution and presentation. Successfully juggling multiple tasks and projects simultaneously. Excellent business knowledge within financial services. Experienced in assisting financial services companies with process improvement/redesign utilizing 6-Sigma/lean principles, change management, issue management, risk management, project management, supporting company compliance and regulatory statutory guidelines, strong quantitative and analytical skills that align with business partners that delivers sound risk expertise and insights, who develops and maintains relationships and partnerships with customers, and collaborate with senior leadership energizing teams to meet demanding targets.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Business Execution Consultant
Wells Fargo (Contractor)
Chandler, AZ
01.2023 - Current
- Facilitator Support Team (FST) member working on the Risk and Control Self-Assessment (RCSA) program.
- Validate Wells Fargo RCSA process outline is followed and the listing of all risks and corresponding controls.
- Assist updating comprehensive reports on project progress and results for clients.
- Develop new methods for data collection and analysis techniques.
- Provide advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
- Review existing policies and procedures and suggested improvements where necessary.
- Maintain positive working relationship with fellow staff and management. Mentored associate consultants to encourage enthusiasm toward tasks and responsibilities.
- Engaged in regular professional development activities such as attending webinars or reading relevant literature in order to stay abreast of current trends in the consulting industry.
Project Manager III
MetaBank, Inc.
Sioux Falls, SD
03.2021 - 05.2022
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Managed change requests, identified potential issues, and devised contingency plans.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Worked Dev Teams creating and fine-tuning User Stories supporting bi-monthly agile initiatives and processes during onboarding of partners
- Coordinated and oversaw performance testing phase to reveal/identify potential system compromise issues.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
Senior Business Process Manager
Credit One Bank
Las Vegas, NV
11.2017 - 03.2021
- Implemented process improvement utilizing 6-Sigma/Lean principles that improved customer satisfaction, streamline operational procedures and deliver sustainable and scalable processes.
- Created new processes to identify and implement an operational approach to projects, process and program changes.
- Identified inefficiencies within current business processes and implemented strategies to improve performance.
- Organized cross-functional teams to evaluate existing business processes and identify areas of improvement.
- Developed policies and procedures to ensure compliance with applicable laws and regulations. Responsible for marketing department responses and tracking of governmental and internal audit requests and results.
- Specialized in culture and change management, and organizational effectiveness including planning and project portfolio management, with management controls and delivery of sustainable and scalable processes
- Conducted interviews with stakeholders to understand their needs, challenges, and desired outcomes (KPI, VOTC) from the process change initiatives that enhanced customers Credit One Bank experience.
- Managed a team of Marketing Managers supporting implementation of direct mail campaigns while fostering an environment of continuous improvement.
- SharePoint Administrator and manager of the Quality and Business Process page creating Apps that track both Issue items and Change Requests as well as developed metrics for day-to-day operations
Branch Rental Manager (Process Manager)
Enterprise Holdings Inc.
Chandler, AZ
10.2015 - 11.2017
- Managed a team engaged in customer service, problem resolution, process improvement/six sigma, support fleet utilization, and operational excellence
- Collaborated with Regional strategic initiatives, formulated and implemented customer service strategies, maintained fleet utilization standards, established sales objectives, and validated subordinates and vendors’ adherence to operations policies and procedures
- Managed day-to-day operations at the branch including staffing levels, customer service policies.
- Conducted regular staff meetings to ensure that all employees understood their job duties and responsibilities.
- Maintained accurate records of inventory, customer orders, and invoices.
- Analyzed financial data to identify areas of improvement in operations.
- Developed and implemented marketing strategies to increase customer base.
- Provided training and support for new employees on processes and procedures.
- Created and implemented companywide Account Manager Business procedures, process maps, and sales guides.
- Increased year-over-year data integrity from 64% in 2015 to 94% in 2016.
- Ensured compliance with federal, state, and local laws regarding rentals.
- Coordinated with vendors to obtain the best pricing and on Rideshare vehicles and repair costs.
Director, Compliance & QualitY|Patient Services
Bayless Healthcare Group
Phoenix, AZ
08.2014 - 07.2015
- Directed the organization's patient services and compliance daily operations, ensuring compliance with applicable laws and regulations.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Created, documented, and updated policies/procedures aligned with government regulations and insurance payer requirements that lead to 3 additional sites being open within 90 days.
- Identified opportunities for improvement in operational performance metrics.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Analyzed customer feedback data to identify trends in product performance or customer service issues.
- Enhanced metrics that bolstered referrals 100% to 323 weekly.
Education
University of Washington
Skills
- Continuous Improvement
- Business Planning
- Operations Analysis
- Best Practices Implementation
- Requirements Gathering
- Disaster Recovery Planning
- Assessments
- Quality Assurance
- Employee Management
- Organizational Development
- Strategic Planning
- Customer Relationship Management
- Project Leadership
- Processes and procedures
- Performance Assessments
- Change Management
- Project Implementation
- Issue Resolution
- Process Improvement
- Process Optimization
- Project Management
- Reports and documentation
Certification
Six Sigma Black Belt
Timeline
Senior Business Execution Consultant
Wells Fargo (Contractor)
01.2023 - Current
Project Manager III
MetaBank, Inc.
03.2021 - 05.2022
Senior Business Process Manager
Credit One Bank
11.2017 - 03.2021
Branch Rental Manager (Process Manager)
Enterprise Holdings Inc.
10.2015 - 11.2017
Director, Compliance & QualitY|Patient Services
Bayless Healthcare Group
08.2014 - 07.2015
University of Washington
Six Sigma Black Belt
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