Gilbert Moore

• Analyze and research business clients' cash flow cycles and transaction channels to suggest effective financial solutions.
• Partner with service teams to address client issues, evaluate feedback, and elevate complex cases for additional investigation.
• Guide clients in implementing risk mitigation strategies and ensuring regulatory compliance, facilitating data-driven decision making.

• Investigated and managed claims for various transaction types, ensuring compliance with banking regulations.
• Analyzed account discrepancies, performed root cause analysis, and resolved both legitimate and fraudulent issues.
• Coordinated with cross-functional teams to streamline operational processes and document insights for regulatory review.
• Led time study on clock management project, enhancing department productivity significantly.
• Facilitated training for new hires and conducted product and procedure refresh sessions.

• Assisted clients in selecting appropriate insurance policies based on their needs.
• Maintained accurate records of client interactions and policy details.
• Maintained accurate records and processed applications efficiently.

• Managed multiple ride requests simultaneously to optimize time and routes.
• Achieved consistently high customer scores due to exceptional service.
• Provided excellent customer service by addressing passenger inquiries and concerns.

• Evaluated client needs and risk assessments to provide tailored insurance solutions.
• Managed policy renewals and account updates, ensuring data accuracy and compliance.

• Evaluated and interpreted commercial loan documents, guaranteeing precise documentation and adherence to regulatory standards.
• Executed due diligence and submitted legal documents to secure bank interests.
• Assisted management with root cause analysis projects, providing data-driven insights for process improvements.

• Resolved mortgage inquiries for 60 to 80 customers daily via phone interactions.
• Created cross-sell opportunities for mortgages, homeowners insurance, personal lines of credit, and credit cards.
• Processed monthly payments exceeding $100,000 and maintained loan account records with complete accuracy.
• Assisted customers with online account issues, including password resets and site navigation.

Conducted analysis of customer accounts to identify missing, duplicated, and misapplied mortgage payments using advanced system technologies.

Processed approximately $300,000 in monthly transactions with 100% accuracy.

Executed reversals and stop payments while directing fund wiring to resolve escalated issues.

Maintained up-to-date records, including customer interactions and final account resolutions.

Collaborated with management to develop department protocols for Payoff Payment Refund procedures.