Gilbert Rodriguez Jr
Wichita Falls,TX
Summary
At Falls Transport, LLC, I spearheaded operations, enhancing customer satisfaction and financial growth through strategic planning and effective leadership. My expertise in operations management and relationship building led to significant business achievements, including increased repeat business and a high-performing team culture.
Overview
11
11
years of professional experience
Work History
Owner/Manager of Operations
Falls Transport,LLC
02.2014 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Education
High School Diploma -
Seymour High School
Seymour, TX05.1988
Peace Officers Certificate - Law Enforcement
Vernon Regional Junior College
Wichita Falls, TX07.1991
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Operations Management
- Client Service
- Business Management
- Business Planning
- Strategic Planning
- Staff Management
- Team Oversight
- Financial Management
- Staff hiring
- Negotiation
- Employee Development
- Bidding processes
- Financial Planning
- Human Resource Management
- Labor Relations
- Customer Service
- Decision-Making
- Team Leadership
- Customer Service Management
- Effective leader
- Scheduling
- Purchasing and planning
- Schedule Management
- Employee Relations
- Staff training/development
- Delegating Work
Boating, Biking, Riding Motorcycles.
During the summer i enjoy boating with my wife and three children along with surfing, tubing and wake boarding behind our boat. We also enjoy taking bike rides though the country. When i am not enjoying time with my family, i am enjoying riding my Harley Davidson motorcycles with my good friends.
Languages
Spanish
Professional Working
Timeline
Owner/Manager of Operations
Falls Transport,LLC
02.2014 - Current
High School Diploma -
Seymour High School
Peace Officers Certificate - Law Enforcement
Vernon Regional Junior College
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