Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Highly motivated, dedicated, and driven to get the job done right. Also great learning skills and and able to roll with the punches when many changes occur.
Installing and trouble-shooting advanced services, BVE,PRI,SIP,MDTA,Q to Q, and ATX.
Install and troubleshoot Metro-E circuits, also using applications like Blue Planet and Century, and Loading configs onto Ciena switches and juniper switches and using the EXFO meter to shoot fibers and measure distance of fibers. Also, going on-call every 7 weeks for a whole week. Finally working in Data Centers to turn up new circuits from scratch.
Install and trouble-shoot residential Internet, tv, and phone service. Connecting brand new service to homes. Dealing with customer issues and resolving there issues.
Install and troubleshoot residential internet, phone, and cable TV.