Leyda Mercado
Lowell,MA
Summary
Entrepreneurial leader skilled in customer service and sales strategy development. Proven ability to drive community engagement and implement data-driven marketing initiatives, ensuring a competitive edge in the retail sector.
Dynamic retail business owner with a proven track record in driving community engagement, enhancing customer experiences, and implementing effective marketing strategies to boost sales growth.
Overview
28
28
years of professional experience
Work History
Retail Busness Owner
Self-employeed
Lowell, MA
08.2021 - Current
- Managed daily retail operations to ensure optimal customer experience and store efficiency.
- Developed marketing strategies to enhance brand visibility and drive sales growth.
- Implemented inventory management systems to streamline stock control and reduce waste.
- Trained and mentored staff on product knowledge and customer service best practices.
- Analyzed sales data to identify trends and adjust product offerings accordingly.
- Established vendor relationships to secure quality products at competitive prices.
- Coordinated promotional events to attract new customers and boost community engagement.
- Ensured compliance with health, safety, and regulatory standards within retail environment.
- Developed strong relationships with vendors, negotiating favorable terms for product purchases and deliveries.
- Organized successful in-store events to drive foot traffic and boost sales during key periods throughout the year.
- Maintained a visually appealing store layout that encouraged browsing and increased the average transaction value.
- Analyzed sales data to identify trends, adjust inventory levels, and plan future merchandising efforts accordingly.
- Launched an e-commerce platform to reach new customers and increase overall revenue.
- Conducted regular competitor analysis to stay informed of industry trends, allowing for agile adjustments in pricing strategies or product offerings when necessary.
- Increased customer satisfaction by implementing innovative sales strategies and providing exceptional service.
- Managed inventory efficiently, ensuring optimal stock levels and minimizing waste.
Program Specialist
Girls Incorporated of Lowell
Lowell, MA
08.2014 - 01.2021
- Developed and implemented program curricula to enhance participant engagement and learning outcomes.
- Coordinated workshops and events, fostering collaboration among community partners and stakeholders.
- Monitored program effectiveness through data analysis, ensuring alignment with organizational goals and objectives.
- Trained and mentored staff in best practices for youth development and program delivery strategies.
- Collaborated with cross-functional teams to design resources that support participants' personal growth and development.
- Worked alongside other professionals to outline and implement program plans and objectives.
- Developed, coordinated and administered Field Trips programs.
- Built strong relationships with external partners to secure resources and support necessary for program success.
- Monitored employee work and developed improvement plans.
Lowell Public Schools
School Paraprofessional
Lowell, MA
08.1998 - 01.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Greater Lowell Technical High School
250 Pawtucket Blvd, Tyngsborough, MaTeachers Aid With ParaPro Prep - Education
Middlesex Community College
Lowell06-2008
Skills
- Store operations
- Employee training
- Sales strategy development
- Business networking
- Marketing expertise
- Entrepreneurial leadership
- Customer service
- Driven and determined
- Verbal and written communication
- Team collaboration and leadership
- Relationship building
- Entrepreneurial personality
- Work Planning and Prioritization
- Strategic Decision-making
- Coaching and mentoring
- Strategic planning
- Social media marketing
- Sales planning
- Purchasing and planning
- Budget control
- Professional networking
- Business planning
- Sales strategics
- Teamwork
- Problem-solving abilities
- Excellent communication
- Active listening
- Decision-making
- Customer service management
- Team building
- Self motivation
- Employee motivation
- Goal setting
Languages
English
Native or Bilingual
Timeline
Retail Busness Owner
Self-employeed
08.2021 - Current
Program Specialist
Girls Incorporated of Lowell
08.2014 - 01.2021
Lowell Public Schools
School Paraprofessional
08.1998 - 01.2014
High School Diploma -
Greater Lowell Technical High School
Teachers Aid With ParaPro Prep - Education
Middlesex Community College