Junior Ngwa
Takoma Park,MD
Summary
Highly experienced store manager known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Proficient store manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in customer service.
Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams.
Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.
Overview
4
4
years of professional experience
Work History
Retail Store Owner
Self Employed Services
Takoma Park, MD
06.2023 - Current
- Managed daily store operations and ensured efficient workflow.
- Oversaw inventory management and maintained accurate stock levels.
- Trained and mentored staff on customer service protocols.
- Developed marketing strategies to attract new customers.
- Resolved customer complaints and provided exceptional service support.
- Maintained inventory levels by ordering merchandise from suppliers.
- Hired, trained and managed sales staff to ensure customer satisfaction.
- Scheduled staffing shifts and monitored employee performance.
- Responsible for hiring qualified personnel who have demonstrated excellent skillsets.
- Identified opportunities for growth within the market segment served by the store.
- Established policies regarding returns, exchanges and refunds for customers.
Assistant Store Manager
Family Dollar
Riverdale, MD
12.2021 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
Cybersecurity Assoc. Of Applied Science
Prince George's Community College
Hyattsville, MDSkills
- Goals and Performance
- Product and Service Sales
- Store Management
- Cash Handling
- Cash Register Operation
- Store Operations
- Cleaning and store organization
- Scheduling/flexibility
- Incident response
- Network security
- Customer relationship management
- Vulnerability assessment
- Employee training
- Merchandise planning
- Store operations
- Partnership development
- Human resources
- Marketing
- Sales oversight
Accomplishments
- Achieved Result through effectively helping with Task.
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new program that significantly impacted efficiency and improved operations.
Timeline
Retail Store Owner
Self Employed Services
06.2023 - Current
Assistant Store Manager
Family Dollar
12.2021 - Current
Cybersecurity Assoc. Of Applied Science
Prince George's Community College