Gilbert Silcox
Warwick,RI
Summary
Accomplished General Manager with a strong record in project management and team leadership. Proven ability to develop operational strategies that enhance efficiency and boost customer satisfaction, while effectively managing budgets and cultivating client relationships. Achievements include significant improvements in productivity and cost control, showcasing a robust analytical and strategic approach to business challenges.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Service
Newport Propane
Middletown, RI
01.2022 - 12.2024
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Managed quality control and maintained high level of customer satisfaction.
- Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
Service Manager
Propane Plus
Rehoboth, MA
04.2004 - 12.2022
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Ensured compliance with applicable laws and regulations related to services provided.
- Recruited and trained new employees to meet job requirements.
- Motivated and supported employees to maintain low turnover.
- Created standard operating procedures for all service functions.
- Created written estimates and obtained customer consent to proceed.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Established key performance indicators (KPIs) for the service team to measure success and productivity.
- Conducted regular training sessions for staff on new technologies and customer service best practices.
General Manager
Rent A Center Warehouse & Retail Store
New Bedford, MA
01.1997 - 04.2003
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Recruited, interviewed and hired qualified staff for open positions.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Delegated work to staff, setting priorities and goals.
- Tracked monthly sales to generate reports for business development planning.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
Some College (No Degree) - Elementary Education
Rhode Island College
Providence, RISkills
- Work Task Prioritization
- Time tracking
- Project management
- Analytical Report Production
- Client relationship management
- Budgeting and cost control strategies
- Team Leadership
Affiliations
Proud father of two exceptional daughters
Trainer for CETP, and the Massachusetts LP state license
Community Service Engagement
Accomplishments
SGT/ E-5 US Army (National Guard 1993-2003)
Achieved top 1% ranking for profitability at Rent-A-Center
Gained comprehensive knowledge of the propane industry, advancing to managerial and training roles
Certification
MA LP Installer License
RI Master LP License
Timeline
Service
Newport Propane
01.2022 - 12.2024
Service Manager
Propane Plus
04.2004 - 12.2022
General Manager
Rent A Center Warehouse & Retail Store
01.1997 - 04.2003
Some College (No Degree) - Elementary Education
Rhode Island College
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