GILBERT SMITH
Las Vegas,NV
Summary
- Dynamic food & wine service professional with extensive experience at any restaurant settings, adept at upselling premium dishes and enhancing guest relations. Proven ability to maintain dining area organization while delivering exceptional customer service. Skilled in menu memorization and clear communication, consistently ensuring guest satisfaction and loyalty.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Banquet Server
Resorts World Genting
Las Vegas, NV
06.2021 - Current
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Demonstrated knowledge of menu items, ingredients, and preparation methods.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
Food Server
Bellagio Hotel and Casino
Las Vegas, NV
09.1998 - Current
- Implemented upselling techniques to promote specials and premium dishes, increasing sales.
- Facilitated a welcoming atmosphere, making personal connections with regular guests.
- Maintained cleanliness and organization of dining area, including setting tables and refilling condiments.
Food Server
Fontainebleau
Las Vegas, NV
02.2024 - 10.2025
- Implemented upselling techniques to promote specials and premium dishes, increasing sales.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
Food Server (Oyster Bar)
Orleans Hotel & Casino
Las Vegas, NV
01.2022 - 06.2022
- Took orders from customers accurately and delivered to kitchen staff promptly.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Addressed and resolved customer complaints with a positive attitude, ensuring guest satisfaction.
Education
Some College (No Degree) - Certified Nursing Assistant
College of Southern Nevada
Las Vegas, NVSkills
- Clear communication
- Ceramic, silver and glassware polishing
- Wine service
- Menu memorization
- Liquor, wine, and food service
- Guest relations management
- Hospitality service expertise
- Dining area maintenance
- Positive attitude
Certification
- Certified wine and spirits class of 1998.
Language
Pilipino
Native/ Bilingual
References
References available upon request.
Timeline
Food Server
Fontainebleau
02.2024 - 10.2025
Food Server (Oyster Bar)
Orleans Hotel & Casino
01.2022 - 06.2022
Banquet Server
Resorts World Genting
06.2021 - Current
Food Server
Bellagio Hotel and Casino
09.1998 - Current
Some College (No Degree) - Certified Nursing Assistant
College of Southern Nevada
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