Summary
Overview
Work History
Education
Skills
Timeline
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Gilbert Davis

Gilbert Davis

Dallas,TX

Summary

Dynamic leader with a proven track record at AT&T Inc., excelling in sales strategy development and employee performance management. Spearheaded teams to surpass sales targets through expert coaching and promotions planning, enhancing customer satisfaction and loyalty. Skilled in POS system operation and mentoring, achieving significant efficiency and productivity improvements. Accomplished Retail Sales Manager offering over 2 years in boosting performance momentum and exceeding sales quotas. Experience directing store operations for established AT&T retailers. Positive team manager with record of high employee retention rates.

Overview

10
10
years of professional experience

Work History

AT&T Retail Store Sales Manager

AT&T Inc.
05.2022 - Current
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Recruited, hired and trained associates to develop into productive team members with excellent product knowledge.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.

Assistant Store Retail Store Manager

AT&T Inc.
08.2021 - 05.2022
    • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
    • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
    • Managed store organization, maintenance, and purchasing functions.
    • Completed routine store inventories.
    • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
    • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
    • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
    • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Retail Sales Consultant

AT&T Inc.
07.2014 - 08.2021
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Oversaw deposits, processed financial transactions and maintained inventory.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Exceeded sales goals by utilizing exemplary customer service skills.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Recommended complementary purchases to customers, increasing revenue.

Education

Basics

Collin County Community College District
Plano, TX

High School Diploma -

Royse City High School
Royse City, TX
05.2010

Skills

    • POS System Operation
    • Promotions planning
    • Sales strategy development
    • Social Media Marketing
    • Staff Training and Development
      • Retail Operations
      • Sales Team Leadership
      • Critical Thinking
      • Employee Performance Management
      • Coaching and Mentoring

Timeline

AT&T Retail Store Sales Manager

AT&T Inc.
05.2022 - Current

Assistant Store Retail Store Manager

AT&T Inc.
08.2021 - 05.2022

Retail Sales Consultant

AT&T Inc.
07.2014 - 08.2021

Basics

Collin County Community College District

High School Diploma -

Royse City High School

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Gilbert Davis