Gilberto Campos Rodriguez
Norwalk,CT
Summary
Personable and dedicated Customer Service Representative with extensive experience in food industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
2027
2027
years of professional experience
Work History
Member Service Representative
Members Credit Union
Stamford, CT
2024 - Current
- Assisted members with account inquiries, ensuring timely resolution of issues.
- Provided guidance on loan applications and credit products to enhance member understanding.
- Maintained accurate records of member interactions within CRM systems for efficient follow-up.
- Collaborated with team members to streamline service processes and improve member satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Verified customer identification and documentation for compliant transactions.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
- Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization''s reputation.
- Educated and engaged customers with new bank products and services.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.
- Participated in community outreach events as a representative of the credit union, promoting its mission and values within the local area.
- Managed daily balancing tasks reducing discrepancies in accounting records while maintaining accuracy.
- Resolved customer issues through thorough dispute investigation.
- Partnered with other departments facilitating smooth resolution of complex cases resulting in improved member experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Customer Service Representative
Bakehouse Tarrytown
Tarrytown, NY
02.2024 - 2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Manager
Riviera Bakehouse
Ardsley, NY
12.2002 - 01.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Monitored staff performance to ensure adherence to customer service standards.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Evaluated and authenticated returns, exchanges and voids.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality and conformance.
Translator and Interpreter
Halliburton
Ciudad Del Carmen, MX
06.1999 - 06.2002
- Interpreted conversations between Spanish-speaking clients and English-speaking staff members.
- Translated documents from English to Spanish and vice versa for various clients.
- Edited translated materials to ensure accuracy of content, spelling, grammar, punctuation, syntax, and formatting.
- Performed quality assurance checks on completed translations prior to delivery to customers.
- Advised colleagues on best practices regarding linguistic issues encountered during translation projects.
- Proofread translated documents before submitting them to the client for review.
- Researched cultural differences related to language usage in order to provide accurate translations.
- Conducted consecutive and simultaneous interpretation at meetings, conferences, and court hearings.
- Translated important departmental materials.
- Maintained up-to-date knowledge of specialized terminology in areas such as law enforcement, finance, engineering, science, medicine.
- Facilitated communication for people with limited language proficiency.
- Proofread translations to identify and correct punctuation, grammatical and translation errors.
- Used dictionaries, thesauruses and other references during translation to locate terminology equivalents and retain original text meaning.
- Consulted with specialists in target languages to identify areas requiring improvement.
- Elaborated on concepts and ideas expressed between languages.
- Researched industry-specific terminology to accurately transition between languages.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Sat in on meetings to provide members with oral translations of conversations and information.
- Proofread, edited and revised translated documents.
- Provided appropriate contextual information to increase clients understanding of translations.
- Identified and resolved conflicts in translation or interpretation of words or concepts.
- Confirmed accuracy of technical terms and terminology and remained consistent during translation revisions.
- Adhered to ethical codes protecting information confidentiality.
- Translated spoken words simultaneously orally or using hand signs, maintaining message content and style.
- Promoted translation accuracy by referring to reference dictionaries, lexicons or computerized terminology banks.
Translator and Interpreter
Bechtel
Ciudad Del Carmen, MX
02.1998 - 02.1999
Education
Bachelor of Arts - English
Universidad Veracruzana
Xalapa, Mx06.1996
Skills
Account Updating
Data Collection
Information Security
Complaint Resolution
Call Management
Inbound and Outbound Calling
Paperwork Processing
Credit Card Payment Processing
Dispute Resolution
Multi-Task Management
Grammar
Project Management Abilities
Conflict Resolution
Customer Consulting
Positive and Professional
Typing Proficiency
Sales Closing
Senior Leadership Support
Document Control
Clerical Support
Conflict Mediation
Follow-Up Skills
Staff Training
Problem-Solving Abilities
Microsoft Excel
Administrative Support
Quality Control
Microsoft Office Expertise
Documentation
Adaptive Team Player
Order Fulfillment
Delivery Scheduling
Coordination
Critical Thinking
Computer Proficiency
Customer Education
Courteous Demeanor
Prioritization
Microsoft PowerPoint
De-Escalation Techniques
Store Maintenance
Order Processing
In-Store Support
Problem Resolution
Customer Service
Tactful and Diplomatic
Customer Relationship Management (CRM)
Quality Assurance Controls
Active Listening
Microsoft Outlook
Retail Sales Customer Service
Process Optimization
System Implementation
Office Equipment Proficiency
Shipping and Receiving Understanding
High-Energy Attitude
Reading Comprehension
Product Education
Microsoft Office Suite
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Bakehouse Tarrytown
02.2024 - 2024
Customer Service Manager
Riviera Bakehouse
12.2002 - 01.2024
Translator and Interpreter
Halliburton
06.1999 - 06.2002
Translator and Interpreter
Bechtel
02.1998 - 02.1999
Bachelor of Arts - English
Universidad Veracruzana
Member Service Representative
Members Credit Union
2024 - Current