Gilberto Columbos

• Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Resolved customer issues through thorough dispute investigation.
• Educated and engaged customers with new bank products and services.

Greeley

• Restocked and organized merchandise in front lanes.
• Worked flexible schedule and extra shifts to meet business needs.
• Addressed customer needs and made product recommendations to increase sales.
• Greeted customers entering store and responded promptly to customer needs.
• Answered questions about store policies and addressed customer concerns.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Welcomed customers and helped determine their needs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with returns, refunds and resolving transaction issues.
• Built relationships with customers to encourage repeat business.
• Stocked, tagged and displayed merchandise as required.