Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gilberto Guerra

Indianapolis,IN

Summary

Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.

Overview

11
11
years of professional experience

Work History

Senior Corporate Trainer

Freedom Mortgage Corporation
10.2021 - 10.2023
  • Enhanced employee performance by designing and implementing interactive training modules.
  • Streamlined the onboarding process for new hires, resulting in reduced time to competency.
  • Increased overall productivity through tailored coaching sessions for individual team members.
  • Developed comprehensive training materials, promoting knowledge retention and skill development.
  • Supported company growth initiatives by providing targeted leadership development programs for high-potential employees.

Loan Processor

Freedom Mortgage Corporation
07.2020 - 10.2021
  • Improved loan processing efficiency by streamlining documentation and communication procedures.
  • Reduced processing time for loan applications by implementing an organized filing system.
  • Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
  • Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
  • Enhanced team collaboration by sharing best practices and providing constructive feedback on colleagues'' work.

Single Point Of Contact Spoc Agent

Freedom Mortgage Corporation
06.2018 - 07.2020
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Expanded customer base through effective networking, cold calling, and relationship-building strategies in loss mitigation.
  • Streamlined internal processes for improved efficiency and productivity within the agency.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.

Collection Customer Service Representative

Freedom Mortgage Corporation
10.2017 - 06.2018
  • Improved customer satisfaction by promptly addressing and resolving collection inquiries and concerns.
  • Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
  • Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
  • Collaborated with cross-functional teams to implement strategies for improving collection rates and reducing bad debt.
  • Developed strong relationships with customers through empathetic communication and active listening, resulting in increased trust and cooperation during collections efforts.

Garnishment Specialist

Premiere Credit Of North America
01.2013 - 10.2017
  • Streamlined the garnishment process by implementing efficient tracking and management systems.
  • Reduced errors in garnishment calculations through meticulous attention to detail and thorough review procedures.
  • Increased team productivity by providing ongoing training and support for garnishment specialists.
  • Ensured compliance with federal and state laws by staying up-to-date on relevant regulations and guidelines.
  • Improved efficiency in processing garnishments, leading to reduced turnaround times for clients.

Education

High School Diploma -

Arlington High School
Indianapolis, IN

Skills

  • Sales Training
  • Client Retention
  • Excellent Communication
  • Multitasking Abilities
  • Problem-solving aptitude
  • Orientation and Onboarding
  • Learning Management Systems
  • Training delivery
  • Virtual Training
  • Assignment Delegation
  • Virtual Learning Management
  • Training Method Development

Languages

Spanish
Professional Working

Timeline

Senior Corporate Trainer

Freedom Mortgage Corporation
10.2021 - 10.2023

Loan Processor

Freedom Mortgage Corporation
07.2020 - 10.2021

Single Point Of Contact Spoc Agent

Freedom Mortgage Corporation
06.2018 - 07.2020

Collection Customer Service Representative

Freedom Mortgage Corporation
10.2017 - 06.2018

Garnishment Specialist

Premiere Credit Of North America
01.2013 - 10.2017

High School Diploma -

Arlington High School

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Gilberto Guerra